A headshot of Insider's Pete Syme

After weeks of huge lines, TSA waits at America’s busiest airport plummet from 4 hours to 5 minutes

It looks like the worst of the airport chaos is coming to an end.

Wait times at security checkpoints have plummeted at Atlanta’s Hartsfield-Jackson International Airport, which was one of the hardest hit by Transportation Security Administration staffing shortages.

While last week it warned passengers of four-hour lines, its website listed waits of less than five minutes at all checkpoints just after 6:20 a.m. ET.

The airport had previously suspended this feature during the peak of the staffing shortages, instead displaying a message telling people to expect four-hour waits in line.

Delta Air Lines’ main hub, Hartsfield-Jackson, is also the world’s busiest airport by passenger numbers, handling over 100 million last year.

It’s an especially busy time for flying, too, as people travel for Spring Break.

Atlanta is not the only place where TSA wait times have dropped sharply this week. Houston’s George Bush Intercontinental Airport also suffered from four-hour wait times last week. But on Tuesday morning, its website showed lines of a maximum of 30 minutes.

New York’s John F. Kennedy and LaGuardia airports have also restored their websites’ estimated wait-times feature. Lines at JFK were the longest of any airport monitored by Business Insider, with a wait of 43 minutes, while Newark had 20-minute lines.

Baltimore airport, which handles around 13 million passengers annually, said on social media that it had seen a “return to normal” on Monday.

“The normal, quick and efficient checkpoint operations we’re known for have returned today,” the airport said in an X post.

Lines began to improve after President Donald Trump signed an executive order on Friday to pay TSA agents, bringing many back to work.

The workers hadn’t been paid since mid-February, when a partial government shutdown began. Up to 11% of TSA agents called out of work on the worst-affected days.

While the Senate approved a deal early Friday to fund most of the Department of Homeland Security, it was opposed by Republicans in the House of Representatives who want more funding for Immigration and Customs Enforcement. Democrats want ICE to be reformed in the wake of January’s violence in Minnesota.

TSA agents began receiving paychecks on Monday, though the shutdown is still ongoing. Plus, Congress has gone on recess for two weeks, while the two parties remain at loggerheads.




Source link

Shopify-experienced-instability-for-hours-on-one-of-the-busiest.jpeg

Shopify experienced instability for hours on one of the busiest shopping days of the year. Last year, it handled $11.5 billion between Black Friday and Cyber Monday.

It was a tough day for one of the nation’s largest transaction platforms to experience instability.

Shopify suffered an outage on Cyber Monday, freezing some merchants out of their accounts and point-of-sale systems during one of the busiest shopping days of the year.

The financial impact is still unclear. A spokesperson directed Business Insider to the company’s status page.

Many small business owners posted on social media to tell shoppers that their shipping labels could not be generated and that they may experience issues during checkout.

Outage tracker Downdetector showed a spike of roughly 4,000 problem reports at 11 a.m. ET, with thousands more pouring in around 1:15 p.m. ET.

The Canadian e-commerce transaction giant said early afternoon on its status page that some sellers were “experiencing issues” with Shopify admin, Point of Sales, Mobile, and Shopify Support.

By mid-afternoon, Shopify reported that services were recovering after engineers fixed an issue with the company’s login authentication flow, though pockets of disruption remained.

“We are seeing signs of recovery for admin and POS login issues now,” Shopify said in a 2:31 p.m. ET update, adding that teams were still monitoring the situation.

By 3:38 p.m. ET, Shopify said in its most recent status update that its Help Center is still “experiencing longer than normal wait times.”

As of 9 p.m. ET, Point of Sale, API & Mobile, and Support are still considered to have “degraded performance.”

Shopify powers more than 10% of US e-commerce sales. The company’s President, Harley Finkelstein, said in a press release on Saturday that the platform processed $6.2 billion in gross merchandise volume on Black Friday, up 25% year over year, led by cosmetics, activewear, fitness, and nutrition.

Shopify’s stock closed 5.8% down on Monday.




Source link