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I’m stuck in Dubai after our flight was canceled. I’m paying more than $650 a night for a hotel.

This as-told-to essay is based on a conversation with Kunal Trehan, a luxury interior designer. It has been edited for length and clarity.

We arrived in Dubai on February 20th to expand our business into the UAE, fully expecting to fly home to the UK on February 28th at 10:20 p.m. local time.

On Saturday, the day we intended to leave, we decided to chill by the beach connected to our hotel. Around midday, we heard what sounded like an explosion — a very faint but deep sound. My partner and I assumed it was demolition until an hour later, when people started messaging me on WhatsApp asking if I was OK. I couldn’t understand what they were worried about.


Two men posing for photo inside a car

Kunal Trehan and his partner are stuck in Dubai after the airport closed.

Courtesy of Kunal Trehan



I quickly opened the Qatar Airways app and saw that our flight had been canceled. I started to freak out a bit, wondering if something was going on and how we would escape.

We heard more explosions

As we sat on the beach, still trying to figure out what was happening and what to do next, we could hear more explosions and see accompanying clouds of smoke in the distance. We rushed inside, with me telling my pragmatic self to stay calm and not to panic.

In the evening, more explosions could be heard. We could see the orange light of missiles racing across the sky. We didn’t know where they were being launched from or who was launching them.

I was getting increasingly nervous after looking at the news and social media online. Hotel staff told guests to come inside from their balconies and close their room curtains. Everyone obeyed.

By this point, the sky had become a large plume of smoke over the Fairmont hotel. In the lobby, people were notably panicked. It felt quite claustrophobic, unsettling.

We got emergency alerts on our phones

At midnight, my partner and I got ready to head to sleep when we heard yet another explosion. We opened our curtains, and it looked as if a missile was headed right towards us. Our phones started alarming with the emergency government message to take shelter. “What the hell do we do?” I asked my partner.


Emergency alert

Kunal Trehan received emergency alerts on his phone.

Courtesy of Kunal Trehan



Hotel staff knocked, told us to gather our passports and valuables, and to make our way to the basement. The basement was a concrete-floored area. People were perched on the ground, the elderly in chairs. The staff was doing what they could to calm people and make them as comfortable as possible, providing pillows and blankets.

Even the staff, many of whom are locals, were alarmed. They’ve told us that they haven’t experienced this before. We’ve tried to calm others, to make sure they’re OK.

For three hours, we stayed in the basement, but eventually made our way back to the room as my sciatica was flaring up. We had two hours of sleep in our room before we were woken by another explosion around 9 a.m. on Sunday.

We are advised to stay inside the hotel

The hotel has continued to advise people to stay inside — although we know we aren’t directly being attacked, we are caught in the crossfire of a war, and who knows what could fall from the sky. We’ve followed the advice given to us and done what we can to stay safe.


People sheltering in hotel

Kunal Trehan had to take shelter in the hotel’s basement.

Courtesy of Kunal Trehan



We’ve asked to move hotel rooms to a first-floor room. If our hotel gets hit, we’d rather be able to get outside quickly. My partner and I keep reminding each other that, for right now, we are relatively safe.

But whereas yesterday, I felt a sense of purpose in helping others, today, I’m feeling very flat. We are incredibly fortunate, yet completely out of control, and have no idea when we will be able to get home.

We are paying $670 a night at the hotel

Fortunately, we have the funds to continue paying for our hotel room, which is about $670 a night, and to eat and buy necessities. Our meal tonight — just mains and water — came to about $120. We haven’t been told that any of this will be reimbursed by our travel insurance company.


Man taking selfie at Dubai hotel

Kunal Trehan and his partner moved to a first-floor room in case they need to evacuate.

Courtesy of Kunal Trehan



Over and over, my partner and I speak of how lucky we are. Lucky that we are safe. Lucky that we have money to stay here. Lucky that we didn’t attempt to go to the airport. And yet, we are still so worried. So many emotions — from fear to gratitude.

Our friends and family are so worried for us — we have had hundreds of messages asking how we are. No matter how much we tell them we are safe, their worry continues, and we can hear it in their message and voice notes.

We are hoping to fly out on Thursday, but nothing is set in stone. Just another thing out of our control for now.




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Photos show chaos at airports as passengers are left stranded due to canceled flights

  • Airports across the Middle East have suspended all flight operations until further notice, leaving many stranded.
  • The US and Israel launched strikes against Iran on Saturday, with Iran launching retaliatory strikes across the region.
  • One Emirates passenger told Business Insider he was stuck on a plane for five hours without food before everyone was deplaned.

Travelers are in limbo as airport departure boards flip to red after air strikes in Iran resulted in closed airspace and triggered mass flight cancellations.

The heart of the chaos is in the Middle East, where airports in Dubai, Doha, and Abu Dhabi serve as megahubs for global connecting traffic. Data from the aviation analytics firm Cirium shows their home airlines — Emirates, Qatar Airways, and Etihad Airways — carry a combined 90,000 transit passengers a day.

That figure does not include the thousands of travelers whose final destination is the Middle East.

Emirates passenger Jaiveer Cheema, who was set to fly back home to the US on Saturday, told Business Insider that he was stuck on his plane for five hours with no food before everyone was deplaned and shuffled into the crowded terminal at Dubai International.

“The next several hours at the airport were chaos as no one knew what to do,” he said. “We spoke to several security guards and Emirates employees, and they all gave us different answers.”

Cheema said they stood in line after line until they eventually got a hotel voucher and took a bus to the lodging. He was still waiting for a room 90 minutes after arriving — it’s after midnight in Dubai; nearly 20 hours after he initially showed up for his 9 a.m. flight.

While many passengers are stranded within the region’s closed airspace, shuttered until further notice, the disruption has rippled far beyond it.

Flights to the affected region from places like London and the US have been canceled outright or diverted mid-journey — leaving travelers far from home in crowded airport terminals and uncertain when they will be able to depart.

Airlines have told passengers on social media to expect long wait times at airports and on customer-service phone lines as they try to manage the abrupt disruptions.

The sheer number of displaced people and planes on Saturday alone is expected to snowball worldwide if airports are unable to restart operations soon.

Passengers in Dubai were funneled into long snaking lines.

Jaiveer Cheema is one of the thousands of people stranded in limbo.

Courtesy of Jaiveer Cheema

Cheema spent hours in line but managed to secure a hotel voucher — though he had yet to secure a room when talking with Business Insider. He said he did not have answers from Emirates on what’s next.

An Emirates spokesperson did not immediately respond to a request for comment from Business Insider.

Passengers at Beirut Rafic Hariri International Airport in Lebanon are stranded.


Stranded passengers at Rafik Hariri International Airport

Passengers are stranded at Beirut Rafic Hariri International Airport on Saturday.

Anadolu/Anadolu via Getty Images

Airlines are pivoting their operations in response to the strikes. Lufthansa Group said it is suspending flights to Beirut, Tel Aviv, Amman, Erbil, and Tehran until March 7.

Airlines are suspending flights across the region, including Lebanon.


Cancelled flights at the Rafik Hariri International Airport on February 28.

Flight operations at the Beirut Rafic Hariri International Airport in Lebanon on Saturday.

Anadolu/Anadolu via Getty Images

In a statement shared on the Lufthansa Group’s website, the company said it would also suspend flights in additional areas.

“The following airspaces will also not be used until March 7: Israel, Lebanon, Jordan, Iraq, Qatar, and Iran,” the aviation corporation said. “In addition, Lufthansa Group airlines will suspend flights to and from Dubai and Abu Dhabi, Riad, and Dammam until March 1. Furthermore, the airspace of the United Arab Emirates will not be used until March 1.”

International flights at Tribhuvan International Airport in Nepal were disrupted.


Stranded passengers at Tribhuvan International Airport in Nepal.

Passengers waiting at Tribhuvan International Airport in Nepal on Saturday.

Navesh Chitrakar/REUTERS

The Tribhuvan International Airport shared a passenger advisory on Saturday, saying international flights “may be subject to delay, rescheduling, or cancellations” due to airspace restrictions.

Passengers flying with major airlines were told to check their flight status.


Passengers stranded at Tribhuvan International Airport in Nepal on February 28

Passengers at Tribhuvan International Airport in Nepal on Saturday.

Navesh Chitrakar/REUTERS

The Tribhuvan International Airport told passengers flying with major airlines — including Qatar Airways and Turkish Airlines — to coordinate with those companies to navigate travel issues.

Qatar’s airspace closure caused flight disruptions at Hamad International Airport.


Passengers at the Hamad International Airport in Qatar on February 28.

Passengers at the Hamad International Airport in Qatar on Saturday.

Stringer/REUTERS

Qatar’s Hamad International Airport said all aircraft movement has been temporarily suspended due to the country’s closed airspace.

“Our priority is always the safety of our passengers and employees. We are working closely with government stakeholders and airline partners to look after passengers that have been impacted,” the airport wrote in an advisory.

In London, flights to the countries Middle East were canceled.


A check-in counter for Emirates at London Gatwick Airport shows cancelled flights on February 28.

The Emirates check-in counter at London Gatwick Airport shows that flights are cancelled on Saturday.

Ben Stansall / AFP

Flights heading to the Middle East were also canceled at the London Gatwick Airport in England on Saturday.

London Gatwick Airport told some passengers to expect travel interruptions.


Passenger at London Gatwick Airport on February 28.

Passengers at London Gatwick Airport on Saturday.

Ben Stansall / AFP

A London Gatwick Airport spokesperson told Sky News it’s “expecting disruption to our Qatar and Emirates flights.”

Are you a stranded traveler with a story to share? Contact the reporters at ledmonds@insider.com and trains@insider.com along with your preferred contact information.


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Hilton called out by DHS after the department said ICE agents’ reservations were canceled at an independently owned Hampton Inn

The Department of Homeland Security singled out Hilton on X, saying a hotel in Minnesota canceled reservations belonging to Immigration and Customs Enforcement agents.

According to a screenshot shared by DHS on Tuesday, a Hampton Inn in Lakeville, south of Minneapolis, said it was “not allowing any ICE or immigration agents to stay at our property.”

“If you are with DHS or immigration, let us know as we will have to cancel your reservation,” the screenshot said.

Hilton said it doesn’t own or operate the hotel.

“This hotel is independently owned and operated, and these actions were not reflective of Hilton values,” Hilton said in a statement to Business Insider. “We have been in direct contact with the hotel, and they have apologized for the actions of their team, which was not in keeping with their policies. They have taken immediate action to resolve this matter and are contacting impacted guests to ensure they are accommodated.”

“Hilton’s position is clear: Our properties are open to everyone and we do not tolerate any form of discrimination,” the statement said.

Everpeak Hospitality, the owner of the hotel, said in a statement Tuesday that the incident was “inconsistent with our policy of being a welcoming place for all.”

“We are in touch with the impacted guests to ensure they are accommodated,” the statement said. “We do not discriminate against any individuals or agencies and apologize to those impacted.”

The Department of Homeland Security did not respond to a request for comment.

Who owns Hilton-branded hotels?

Hilton is a publicly traded company owned by its shareholders.

Hilton’s largest known shareholders are The Vanguard Group and BlackRock, which respectively own 10.6% and 8.5% of its common stock, according to the company’s 2025 proxy statement.

Hilton, like other global hotel chains, does not own most Hilton-branded hotels.

Instead, most of its hotels are franchised, in which case they are owned and operated independently, or they are owned by a third party and operated by Hilton.




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‘Misery Map’ shows holiday travel chaos on both coasts with canceled and delayed flights

A turbulent year for air travel isn’t over yet.

Snow and rainstorms hit multiple states on both coasts on Christmas Eve and Christmas Day, and are now heading for the Northeast, including New York, New Jersey, and Pennsylvania. Travellers are now having a difficult time getting home as major airports see mass delays and cancellations.

According to the “Misery Map,” published by FlightAware, which tracks real-time flight disruptions, there have been over 1,000 delays and more than 350 cancellations across the largest US airports as of 6:45 p.m. ET on Friday.

Here’s a look at the latest flight disruptions, and when you may expect to fly if your flight has been canceled.

The Midwest and the East Coast


Screenshot of Misery map

JFK International Airport is experiencing more than 369 cancellations and 210 delays.

Screenshot



The storm that first hit the Midwest is coming for the East Coast. New York City is set to see the most snow it has seen in years, since the last time it saw at least 4 inches of snow was January 2022. New Jersey and upstate New York will see similar weather conditions.

The NYC Emergency Management said in a press release that “snow is expected to develop Friday afternoon and intensify into steady, accumulating snow Friday night.” The National Weather Service has forecast 3 to 7 inches of snow with locally higher amounts possible.

According to FlightAware, JFK International Airport is experiencing 369 cancellations, with 210 on Friday alone. The situation at Newark Liberty International Airport is also not optimistic, with 244 cancellations and counting.

Based on the Misery Map, flights from airports around NYC to Chicago, Detroit, and Denver are seeing the highest number of delays and cancellations.

The West Coast


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Los Angeles International Airport is seeing a total of 283 delays and 41 cancellations.

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The West Coast is slowly recovering from an exceptionally wet Christmas.

Over the past two days, most residents of California have received at least one weather warning as an atmospheric river accompanied by high winds, floods, and mudslides hit the Golden State. The NWS said that this Christmas season is the wettest one Los Angeles has experienced in 54 years.

The San Francisco International Airport said that 153 flights had been delayed on Friday morning due to windy conditions. To make matters worse, the police briefly shut down Terminal 1 due to a “suspicious package,” but then reopened it without explanation. By midday, FlightAware reports that a total of 381 flights from SFO have been delayed.

According to the Misery Map, flights from the Los Angeles International Airport to Seattle, Salt Lake City, Denver, and the East Coast are all experiencing disruptions. FlightAware counted a total of 283 delays and 41 cancellations.

The disruptions come at the end of a tough year for air travel.

High-profile plane accidents, including when an American Airlines Flight crashed into a Black Hawk helicopter, and the firing of hundreds of FAA employees by the White House DOGE office, triggered a newfound fear of flying among some Americans earlier this year.

The subsequent government shutdown also led to flying snags this year, as air traffic controllers who were left without pay called in sick, and some airports were paralyzed.




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What to do if your flight gets canceled or delayed by airlines

A winter storm expected to hit the Northeast is causing thousands of flight delays and cancellations.

The National Weather Service has issued a winter storm warning for areas around New York City, extending into Connecticut and New Jersey. The service expects heavy snow accumulations between six and nine inches.

About 1,400 flights in the US have been canceled, as of 2:20 p.m. ET, according to flight-tracking service FlightAware. Over 5,100 US flights have been delayed, per the service.

Affected travel hubs, including New York’s John F. Kennedy, LaGuardia, and Newark Liberty airports, have begun issuing weather warnings.

Some airlines have begun offering solutions to travelers affected by the storm. JetBlue, Delta, and Southwest have all waived fare differences for those changing flights from airports around the New York metropolitan area.

The delays and cancellations come during a high-density travel period around the winter holiday. AAA projected that 8.03 million Americans would fly domestically between December 20 and January 1.

Here is the best advice for what to do if your flight is disrupted.

1. Know your rights as an airline passenger in the US


A departure board on October 10.

Airline passengers have some customer rights in the US.

Li Rui/Xinhua via Getty Images



According to the Department of Transportation, there is no law requiring US airlines to compensate passengers for disruptions caused by uncontrollable events, such as weather. That also includes air traffic control delays.

The only rule carriers must follow is to refund customers in the event of cancellations, even for non-controllable events. And that does not mean travel credits or vouchers — it must be cash, and includes any add-ons, such as bags or seats.

But carriers do not owe meals, hotel rooms, or financial compensation for storm-related cancellations or delays — because the cause is the weather, not the airline.

Passengers are still entitled to a refund or rebooking on the same airline, but carriers are not required to provide additional accommodations or rebook on another airline.

If you choose to travel but your flight is delayed or canceled, ask the airline for the reason — ideally in writing — so you know what you’re entitled to. Airlines have different policies for disruptions they control, like crew or maintenance issues.

The DoT’s Airline Customer Service Dashboard — launched in 2022 — shows what the 10 largest US airlines promise in those cases, including rebookings, meal vouchers, and hotel accommodations.

2. Monitor your airline’s app for rebooking options


Southwest mobile app.

Most airlines allow customers to adjust their flights online.

Jaap Arriens/NurPhoto via Getty Images



When a flight delay or cancellation is announced, expect people to flock to the nearest customer service line for assistance, and for the phone lines to clog.

Wait times can be painfully long, and the best alternatives will likely go quickly. However, some airlines offer the option to rebook on their website or mobile app and waive any fees, making it sometimes easier to make changes online than in person.

If all available options are exhausted, have a plan B, such as waiting to speak with a live agent, contacting the airline through social media, or booking a hotel for the night.

Direct messaging on Facebook or Twitter can actually serve as a virtual placeholder, and you may hear back via chat before speaking to a live agent.

Here are the phone numbers for each airline:

  • Alaska: 1-800-252-7522 or text 82008
  • Allegiant: 1-702-505-8888
  • American: 1-800-433-7300
  • Avelo: 1-346-616-9500
  • Breeze: No phone number to call, but you can text the airline at 501-273-3931. If you call this number, it’ll tell you different ways to contact Breeze, like via email or Facebook Messenger.
  • Delta: 1-800-221-1212
  • Frontier: No phone number. The best way to contact Frontier is via online chat or email.
  • JetBlue: 1-800-538-2583
  • Southwest: 1-800-435-9792
  • Spirit: 1-855-728-3555
  • Sun Country: 1-651-905-2737
  • United: 1-800-864-8331

3. Ask for a hotel or meal voucher


The hyatt airport hotel in orlando airport.

The Hyatt hotel inside Orlando airport.

: Jeffrey Greenberg/Universal Images Group via Getty Images



For controllable delays or cancellations that result in a customer waiting at least three hours for a new flight or requiring an overnight stay, several airlines will offer meal or hotel vouchers. 

Carriers offering both are Alaska Airlines, Allegiant Air, American Airlines, Delta Air Lines, Hawaiian Airlines, JetBlue Airways, Southwest Airlines, Spirit Airlines, and United Airlines, per the DoT dashboard.

Frontier Airlines is the only carrier that does not offer accommodations in the event of an overnight delay or cancellation, but it will provide a meal voucher.

For US airlines not listed on the dashboard, or in cases where the disruption is uncontrollable (like because of a winter storm), or if the compensation is unclear, simply ask.

It never hurts to request a meal or hotel during flight disruptions, and you might get lucky with a goodwill gesture from the carrier.

4. Check if your credit card company offers travel insurance


American Express credit cards.

American Express and Chase have travel credit cards.

Illustration by Mario Tama/Getty Images



Several major banks offer credit cards that come with travel insurance, like Chase’s Sapphire Reserve or American Express’ Platinum Card. Both offer trip protection, meaning customers who purchased their flight with that specific card can reap the benefits.

For example, in the case of a major storm system, it’s likely many passengers will end up stranded in random cities across the US.

However, banks with travel insurance included can reimburse cardholders for unexpected expenses outside their control, including hotel, meal, and transportation costs. 

Travel insurance does not apply in all circumstances, like short delays, so be sure to check your policy before making a claim — but it also doesn’t hurt to make the claim anyway, even if the answer is no.

5. Know when to walk away


Customers standing at the taxi lines in New York JFK.

Consider renting a car or taking the train.

Wang Ying/Xinhua via Getty Images



During the holidays, it’s easy to lose sight of your purpose — seeing friends and family or simply getting away from home for a few days.

However, delays and cancellations are inevitable. Don’t spend all day sitting around waiting — give yourself a cut-off time. Once that moment passes, consider alternative means of getting to your destination, such as driving or taking a bus or train (which may also be covered by travel insurance).

If you are stuck in another city and have no other option but to stay in a hotel or wait at the airport, decide how you want to spend your time and make a plan.

Editor’s note: This article was originally published in 2023 and has been updated.




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