A headshot of Insider's Pete Syme

After weeks of huge lines, TSA waits at America’s busiest airport plummet from 4 hours to 5 minutes

It looks like the worst of the airport chaos is coming to an end.

Wait times at security checkpoints have plummeted at Atlanta’s Hartsfield-Jackson International Airport, which was one of the hardest hit by Transportation Security Administration staffing shortages.

While last week it warned passengers of four-hour lines, its website listed waits of less than five minutes at all checkpoints just after 6:20 a.m. ET.

The airport had previously suspended this feature during the peak of the staffing shortages, instead displaying a message telling people to expect four-hour waits in line.

Delta Air Lines’ main hub, Hartsfield-Jackson, is also the world’s busiest airport by passenger numbers, handling over 100 million last year.

It’s an especially busy time for flying, too, as people travel for Spring Break.

Atlanta is not the only place where TSA wait times have dropped sharply this week. Houston’s George Bush Intercontinental Airport also suffered from four-hour wait times last week. But on Tuesday morning, its website showed lines of a maximum of 30 minutes.

New York’s John F. Kennedy and LaGuardia airports have also restored their websites’ estimated wait-times feature. Lines at JFK were the longest of any airport monitored by Business Insider, with a wait of 43 minutes, while Newark had 20-minute lines.

Baltimore airport, which handles around 13 million passengers annually, said on social media that it had seen a “return to normal” on Monday.

“The normal, quick and efficient checkpoint operations we’re known for have returned today,” the airport said in an X post.

Lines began to improve after President Donald Trump signed an executive order on Friday to pay TSA agents, bringing many back to work.

The workers hadn’t been paid since mid-February, when a partial government shutdown began. Up to 11% of TSA agents called out of work on the worst-affected days.

While the Senate approved a deal early Friday to fund most of the Department of Homeland Security, it was opposed by Republicans in the House of Representatives who want more funding for Immigration and Customs Enforcement. Democrats want ICE to be reformed in the wake of January’s violence in Minnesota.

TSA agents began receiving paychecks on Monday, though the shutdown is still ongoing. Plus, Congress has gone on recess for two weeks, while the two parties remain at loggerheads.




Source link

A headshot of Insider's Pete Syme

Flight cancellation numbers are dropping as travel starts to recover after a huge winter storm battered the US

Air travel is showing more signs of recovery after Winter Storm Fern pummelled the country over the weekend.

There were around 1,300 canceled flights within, into, or out of the US as of 6:20 a.m. ET on Tuesday, according to data from FlightAware.

Dallas-Fort Worth International Airport led the charge with 276, followed by Charlotte Douglas with 138.

While more flights are likely to be canceled throughout the day, there were about 4,000 such cancellations early on Monday. The day ended with 6,250 canceled flights, per FlightAware.

That compares to Sunday’s 11,618 canceled flights.

Sunday marked the worst day for air travel since the early days of the pandemic in March 2020, Transportation Secretary Sean Duffy said on Monday.

He added that the government expects flight schedules to return to normal on Wednesday.

“This storm is unique,” he said. “You get the ice, and you get the snow, and on top of that, we have now a cold weather snap that comes after it.”

Airport and airline workers have also struggled to get to work due to the state of the roadways.

On Monday evening, Heather Garboden, American Airlines’ chief customer officer, wrote to customers saying the storm “continues to present travel challenges across the country.”

American has been the most-affected airline each day, including over 1,900 cancellations on Sunday, per FlightAware.

Garboden added that five of the airline’s nine hubs were “significantly impacted,” including its largest at DFW, which saw “record-setting” weather conditions.

And as the storm affected cities that don’t generally experience such cold, many areas lacked the infrastructure to handle the heavy snow and ice.

This, in turn, has “led to staffing issues as team members, plus vendor and federal partners, struggle to make their way on the roads,” she said.

Airlines have waived change fees so that passengers have more flexibility to avoid disruption due to the storm.

However, while American’s waiver covers travel through Thursday, United Airlines’ is through Wednesday, and Delta Air Lines’ only continues through Tuesday.




Source link

Nathan Rennolds

Huge winter storm barrels toward East Coast as snow and ice blanket large parts of US

A massive winter storm is battering the US this weekend, bringing heavy snow, sleet, and freezing rain to millions of Americans.

The storm, which is set to stretch over 2,000 miles from New Mexico to Maine, hit the south-central US on Friday night and has since been making its way eastward.

The National Weather Service (NWS) warned it would move into the Mid-Atlantic states on Saturday night before pushing into the Northeast late on Sunday, leading to “considerable impacts” to much of the eastern half of the US.

Here’s where the storm is set to hit hardest.


US winter storm hits  Little Rock, Arkansas, in 2026.

Impact of the storm on Little Rock, Arkansas.

Will Newton/Getty Images



Heavy snow is continuing to fall across large parts of the US on Sunday morning, but it is expected to concentrate in eastern regions by the evening.

The NWS has predicted that more than 12 inches could fall from the Ohio Valley through the northern mid-Atlantic and Northeast on Sunday, with almost double that possible in parts of New England and the inner Northeast.

The agency said power outages, tree damage, and dangerous travel conditions are also likely across parts of the Southeast and Mid-Atlantic as a result of freezing rains and lingering icing.

Major cities in the weather system’s projected path include Atlanta, Charlotte, Richmond, Washington, DC, Baltimore, Cincinnati, Pittsburgh, Philadelphia, New York City, and Boston.

New York Governor Kathy Hochul said she had “authorized all state employees to work remotely on Monday” in an effort to reduce travel.

“I encourage other employers to do the same, just to keep people off the roads and think about this,” she said.

Some of the worst hit states so far include Arkansas, where some areas recorded around seven inches of snowfall through Friday night into Saturday.

The NWS said the state had so far experienced “wave one” of the storm, with a second wave due to hit overnight into Sunday.

Oklahoma, which saw several inches of snow on Friday night, was also bracing for a second round of snow into Sunday.

Speaking to Fox News on Saturday, Oklahoma Governor Kevin Stitt said the state could deal with the snow and that he was more concerned with power outages.

More than 430,000 customers from New Mexico to Kentucky are without power as of Sunday morning, according to PowerOutage.us.


American Airlines plane during winter storm 2026.

An American Airlines plane pictured during the winter storm.

Ron Jenkins/Getty Images



Moving forward, the NWS said heavy snowfall is likely to lead to “widespread travel disruptions and closures” that could last a number of days.

Travel has already been hit hard this weekend, with airlines canceling thousands of flights across Saturday and Sunday.

Charlotte Douglas International Airport in North Carolina and Atlanta’s Hartsfield-Jackson International are the worst affected airports on Sunday, per flight-tracking site FlightAware.

Many airlines are waiving rebooking fees for flights to and from affected regions.




Source link

Major-airlines-are-making-it-free-to-change-travel-plans.jpeg

Major airlines are making it free to change travel plans ahead of a huge winter storm

Major airlines are making it free to change your flights ahead of a dangerous winter storm.

Southwest Airlines, American Airlines, United Airlines, and JetBlue are waiving rebooking fees for flights to and from affected regions this weekend.

If your travel plans this weekend include major cities such as Dallas, Austin, Oklahoma City, Nashville, Atlanta, Charlotte, Washington, DC, Baltimore, Philadelphia, New York City, and Boston, you may want to contact your airline to avoid prolonged delays or cancellations at the airport. The National Weather Service is warning that more than 230 million Americans will be affected, from the Southwest to New England.

Even if you won’t change your plans, your flight may still get canceled. Delta Air Lines said Thursday it is canceling flights at airports in Texas, Oklahoma, Arkansas, Louisiana, and Tennessee, citing safety concerns caused by heavy snow, sleet, and freezing rain. The airline will also be bringing in cold-weather specialists.

As of Thursday evening, based on the Misery Map, which tracks real-time flight disruptions, there hasn’t been a spike in delays or cancellations.

Based on recent storms, such as the one that hit over Thanksgiving and coincided with the end of the government shutdown, mass cancellations may be inevitable. So it’s good to know your passenger rights and your options when things don’t go according to plan.

Know your rights as a passenger


A passenger checks the flight board at Boston airport.

Opt in to automatic flight updates via text or email so you don’t miss a flight delay or cancellation notification.

JOSEPH PREZIOSO/AFP via Getty Images



If your flight is canceled and you choose not to rebook, the airline is legally required to provide you with a cash refund — not a voucher or credit.

However, things are different for delays. The Trump Administration recently killed a proposal that would have required airlines to compensate passengers for long delays, so flyers largely have to rely on airline goodwill or their credit cards to get anything for the inconvenience.

Some airlines have committed to providing accommodations, transportation, and food during a controllable overnight delay or cancellation, as outlined in the Airline Customer Service Dashboard.

Controllable disruptions include issues such as maintenance or crew staffing. Frontier Airlines is the only carrier that does not offer accommodations in the event of a controllable overnight delay or cancellation, but it will provide a meal voucher.

It still doesn’t hurt to ask for a meal or hotel voucher when a non-controllable issue arises, such as the weather. The worst they can say is no.

Use your airline’s mobile app to change or cancel your flight


United mobile app.

Most airlines also offer a chat function if you prefer to text.

United Airlines



During disruptions, airlines often allow you to make changes via their mobile app or website, rather than waiting on clogged phone lines or in long customer service lines.

If this isn’t an option, try an online chat. Carriers like Delta Air Lines allow you to text a representative for help.

You can put yourself in the virtual queue and wait in line at the airport, potentially upping your chances of speaking with an agent sooner.

Here are the phone numbers for each airline:

  • Alaska: 1-800-252-7522 or text 82008
  • Allegiant: 1-702-505-8888
  • American: 1-800-433-7300
  • Avelo: 1-346-616-9500
  • Breeze: No phone number to call, but you can text the airline at 501-273-3931.
  • Delta: 1-800-221-1212
  • Frontier: No phone number. The best way to contact Frontier is via online chat or email.
  • JetBlue: 1-800-538-2583
  • Southwest: 1-800-435-9792
  • Spirit: 1-855-728-3555
  • Sun Country: 1-651-905-2737
  • United: 1-800-864-8331

Check if you have travel insurance through your credit card


Passport and Chase Sapphire Reserve credit card

Some travelers rely on their travel credit card to recoup costs during non-airline-controlled flight delays.

Evgenia Parajanian/Shutterstock



Travel credit cards, such as the Chase Sapphire Reserve and the American Express Platinum, offer built-in insurance that reimburses travelers for hotel, meal, and transportation expenses incurred due to certain flight disruptions.

The weather is typically covered. For this to work, the traveler would have needed to book their flight with that travel card.

If your credit card doesn’t offer travel insurance, it may be worthwhile to purchase a separate trip insurance policy before traveling. This type of insurance can help reimburse costs you might lose due to flight problems, such as prepaid hotel stays or cruise bookings.

However, you must purchase this insurance before any travel disruptions occur — once you know a flight might be affected, it’s likely too late.




Source link

Airship-firm-on-Russian-border-says-Kremlins-jamming-is-a.jpeg

Airship firm on Russian border says Kremlin’s jamming is a huge advantage for its aircraft to NATO

In less than 10 seconds, Kelluu’s silver airships can soar from the ground to high above eastern Finland’s treelines, their motors puttering and their noses pointed skyward.

Gas blimps were first invented in the 19th century, but the Scandinavian startup is betting on a modern version of the old concept to help the West guard its territory.

Kelluu, a Finnish company located about 50 miles from the Russian border, is launching small, propeller-driven airships filled with hydrogen, which it believes can fill a gap in battlefield and border surveillance.

The startup is already finding success with NATO, being the first to secure a deal with a Western nation through a new innovators’ program run by the alliance.

Militaries or law enforcement agencies could equip a fleet of such remotely piloted airships with cameras and sensors, rotating them to monitor regions around the clock. Kelluu said its airships can be automated, meaning a human operator only has to set a target destination.

Airships won’t be easily survivable on an immediate frontline, but can surveil rear areas or combat zones near the fighting for long periods.

Small drones, meanwhile, typically can only fly for a few hours, while spy planes are often expensive, scarce, and need an onboard crew. Satellites have to wait to pass over a specific region to gather intelligence.

Niko Kuikka, the startup’s head of engineering, told Business Insider at Kelluu’s workshop in Finland that its airships can fly for half a day.

“Our customers don’t care so much what we are flying with, but they pay us to stay up in the air for 12 hours. That’s our specialty,” said Kuikka.

About as long as a city bus and six-and-a-half feet wide, Kelluu’s airships are tiny compared to the Zeppelins of World War I. The ship carries fuel, a propeller, and an onboard computer, and can be configured to transport an additional payload of up to 11 pounds for other gear such as sensors. Altitude can allow high-definition cameras or radar to survey a wider area.

Kuikka said a smaller size can be an advantage for Kelluu’s airships, which are designed to fly at top speeds of 33 mph.


Kuikka pulls out a Kelluu airship from its container.

Kelluu’s airships are designed to fit into regular shipping containers and are lightweight enough for one person to launch.

Matthew Loh for Business Insider



They’re cheaper and easier to mass-manufacture, so a customer wouldn’t have to worry that losing a few airships might disable an entire fleet, he said.

Kelluu declined to disclose its pricing, but said its airships are meant to be low-cost.

“Having a kind of sitting duck in the air that costs a vast amount of money isn’t going to make sense,” Kuikka said.

‘Free interference’ from Russia

At Kelluu’s workshop, employees perform the final assembly of the airship and fill it with hydrogen, a lighter-than-air gas that serves to both lift its frame and power its propeller. In the upstairs attic, a team of about 10 computer engineers finetunes in-house software and a user interface for monitoring the airships.


A developer looks over Kelluu's user interface for monitoring airships on a screen.

Kelluu has a small team working on software in a room above its assembly workshop.

Kelluu



The main team is based in Joensuu, a small city of 78,000 people just west of Russian Karelia.

That location is a key advantage for the airship company, Kuikka said.

Because Joensuu is so close to the border, it has to deal with frequent jamming from both Russia and Finland, or as Kuikka and his team call it: “free interference.”

While other firms may have to pay for tests, Kelluu’s airships must be resistant to electronic warfare to work in the first place, he said.

“We get all sorts of jamming and spoofing from the other side of the border, and also from this side of the border, so we have been proven to be pretty resilient against this sort of GSS denial,” he said.

Kelluu is also about 340 miles south of the Arctic Circle, so its team had to build its airships to withstand icy winds and temperatures that dropped in January to -15°F.


A Kelluu airship flies above a forest in the wintertime.

Kelluu’s airships are being tested in the Finnish winter, which the company says makes it ideal for Arctic conditions.

Kelluu



As such, the startup is positioning its airship as a particularly useful means of monitoring future Arctic bases or territories. The theory goes that the longer its fleet can stay aloft in rough conditions, the fewer people are needed on the ground to maintain and operate the airships.

“We are hoping to soon have an asset that can run multi-day missions, so you need even fewer persons working out there,” Kuikka said.

Catching NATO’s eye

Joensuu once heavily relied on Russian tourism, an income flow sapped dry in 2022 after the full-scale invasion of Ukraine prompted Finland to stop issuing tourist visas to Russians. The following year, Finnish authorities closed the country’s 833-mile land border with Russia.

Helsinki, like much of European NATO, is now grappling with the question of how to guard its eastern borders. The Finnish government is already raising concerns about illegal immigration, which it says Moscow is intentionally orchestrating as a gray warfare tactic.

Kelluu was founded in 2018, well before these issues drew public concern. It began by building airships for civilian use, such as monitoring power lines.


A close-up of Kelluu's current user interface for monitoring airship fleets.

Kelluu provides a digital user interface for monitoring airship fleets.

Kelluu



Now, the war is turning it into a rising star in Europe’s defense industry.

Kelluu was one of 14 firms picked by NATO’s Defence Innovation Accelerator for the North Atlantic, or DIANA, to enter the second phase of the alliance’s 2025 program.

The accelerator program is trying to connect allies with startups and defense contractors, pushing governments to adopt new tech into their militaries within two years. Roughly 2,600 companies or parties initially submitted proposals to DIANA this year.

After several showcases, Kelluu was the program’s first company to land a deal with an allied country under a new “Rapid Adoption Service” to conduct national trials, a program spokesperson told Business Insider.

Neither NATO nor Kelluu named the member state, but Fabrizio Berizzi, challenge manager at DIANA, praised Kelluu’s airships as “strongly versatile in terms of maneuvering and endurance” and useful for 24/7 surveillance.

“The airship solution proposed by Kelluu fills the gaps on aerial platforms operating in altitudes in between the typical UAS and aircraft airspaces,” he told Business Insider in a statement, referring to uncrewed aerial systems.


A Kelluu airship just after launch rises into the sky with its nose pointed upward.

A Kelluu airship can immediately point its nose upward after launch and climb quickly into the sky.

Screenshot/Kelluu



Berizzi highlighted the airships’ jamming-resistant capabilities, saying that they can operate in “electromagnetic contested and congested environments.”

Each airship is also “difficult to detect from radar due to its low radar cross section, or radar reflectivity,” he said.

Building thousands of airships

The material of the airship’s metallic, mirror-like skin is a company secret, the firm said. When asked if it helps avoid radar detection, the company declined to answer.

But Kuikka said the core feature of Kelluu airships is that their structure allows them to be filled safely with hydrogen, which is flammable and more dangerous than helium but provides better lift; it is also lower cost than helium.

These airships are built with a semi-rigid frame, meaning they have some structural integrity but primarily derive their shape from the gas within. Zeppelins, by contrast, had fully rigid frames, while other airships like the $21 million Goodyear blimp would collapse if they were deflated.

Janne Hietala, Kelluu’s CEO, said that lighter-than-air technology is often overlooked in the defense industry, especially with disaster stories like the Hindenburg marring its history.


An airship used by Israeli forces is seen docked near the ground.

Other militaries have also deployed airships, though they are typically much larger. Israel, for example, deployed a large airship in 2024 that it said was later hit by Hezbollah.

Christopher Furlong/Getty Images



NATO evaluators were surprised, he said, when they assessed the company’s airships during trials, which included naval showcases in the Atlantic.

“Nobody kind of believed us,” Hietala said. “When they looked at the specs, they were like: ‘Well, the wind is going to blow it away.’ But when we actually deploy, they’re like: ‘Oh, it actually works and makes sense.'”

Kelluu now maintains a small active fleet of just under 20 airships, but Hietala said it’s focused in the near future on scaling up mass production capacity.

Some of its airships are already being deployed in other countries, such as Latvia, for testing or client use. Kelluu now manages and operates the fleet for its clients, but is discussing the possibility that some militaries may want to operate their own airships.

“Our intention in Europe is to manufacture more than 500 for the Western world, and we expect to eventually have 3,500,” Hietala said.




Source link