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Companies are making it easier than ever to spend — and harder to know what you can actually afford

When Mirav Steckel opened each of her 15 credit cards, she thought the discounts and rewards they offered would save her money. Instead, her plastic portfolio pushed her into impulse purchases and forced her to reevaluate her spending habits.

“If it was a really bad day at work, my first thought wasn’t, ‘Oh, let me go home and chill.’ It was, ‘I’m going to go treat myself to something that’s going to make me feel better,’ but it got to a point where I was asking people around me for money to pay my cards off,” Steckel tells me. “That’s not the type of life that I wanted to live.”

Steckel chalked it up to financial illiteracy — she was 18, she didn’t know the crushing consequences of debt, and signing up for the cards was deceptively easy. Now 21, she has a new trick to follow her monthly budget: use cash. Seeing the physical money rather than making a seamless digital transaction has been instrumental to curbing her spending.

Steckel’s frictionless financial experience is an example of the cascade of credit card deals, Buy-Now-Pay-Later plans, and digital personal loans designed to grease the wheels of your spending and make it easy to obscure — or ignore — the purchases you’re on the hook for. Consumer spending gurus told me that while these products can benefit those who truly need a financial reprieve, they can also trap people in an endless debt cycle that is difficult to escape. And with the risk of renewed inflation and heightened economic uncertainty, some consumers are more willing to enter payment plans, putting less money down up front in the hope that conditions will improve in the future. The Federal Reserve found that 15% of Americans used BNPL in 2025, up from 10% in 2021. That’s coupled with 81% of Americans holding a credit card in 2025.

“If I make you wait or if I make you click through a bunch of things or physically pull out a wallet or, God forbid, cash, that will give you all these moments to pause and rethink things,” Scott Rick, a marketing professor at the University of Michigan, tells me. “I just want to be a hot knife through butter here. I want to make it as easy and frictionless as humanly possible.”

Welcome to the funny money economy, where credit is king and companies excel at making their products so easy to access that you don’t stop to think about whether you can actually afford to pay for them.

‘It’s gotten so easy to spend’

Maybe you know the feeling: You’re online shopping, and you only need that sweatshirt, but when you go to check out, there’s a $9.99 shipping fee. If you spend $15 more, though, shipping will be free. You don’t really need that jacket that you’ve been eyeing, but if you buy it, shipping is free. It’s a steal. Sure, it’s a little more than you’d expected to pay, but if you use a BNPL plan, the first installment fits snugly in your budget, and you can manage the other payments down the line. Congrats, you’ve been sucked into the funny money economy — fueled by the ease of technology and artful tools to prevent consumers from getting a full grasp on their financial situations.

The modern shopping experience is drastically different from what it was even just a decade ago, Abigail Sussman, a marketing professor at the University of Chicago’s Booth School of Business, tells me. It’s not only the switch from cash to credit cards, she says, it’s also the ability to store your card information on the web and automatically fill it in when prompted. Other forms of payment like Apple Pay make it easy “to spend without even looking at the price, frankly, without even really pausing to internalize it,” says Sussman. And even if you consider the number on your screen, it may not be the final final cost.

“I don’t think consumers are doing anything wrong. I think it’s just that the systems that are in place are really designed to make spending frictionless,” she says.

These changes also prey on our brain’s desire for instant gratification, says Kristina Durante, a social psychologist at Rutgers’ business school. Hundreds of thousands of years ago, humans were solely focused on survival — they weren’t thinking about what meal they’d have in two weeks. Our brains are still in that mindset, Durante says. While we can think about the future in an abstract way, the human brain doesn’t excel at accounting for the future.

“The part of our brain that wants what it wants when it wants it is so much stronger than the part of our brain that’s a brake system that says, ‘Wait, hold on, can we really afford this?'” Durante says.

Rick, the University of Michigan professor, says that in addition to the ease of shopping, some companies are using entertainment to pull consumers in. He referenced the TikTok shop, where ads for various products pop up in a user’s feed while they’re watching videos, and people can purchase them with one click. Or take Disney resorts, where a visitor can tap their wristband or use Disney dollars to make a purchase, leading the consumer to feel like they’re using “play money” even as their accounts are slowly drained.

‘It’s hard to keep track’

The mechanisms that make it so easy to spend also make it easy to get access to debt to spend even more. New technology allows companies to instantly approve new customers for credit cards, and there’s an expanded availability of specialized cards, like those intended for people with low credit or ones geared toward students with limited credit histories. These lower barriers are helping fuel a record amount of debt. The latest figures from the New York Federal Reserve show Americans’ outstanding credit card balances are at a record high of $1.28 trillion, up nearly 6% from one year ago. Over the same time period, the usage of alternative spending, like Buy Now, Pay Later products, has grown — a December 2025 report from the Consumer Financial Protection Bureau said that the six firms in its sample reported a combined 53.6 million consumers who took out a BNPL loan in 2023, a 12% increase from 2022, at an average amount of $848, up from $725.

When it comes time to settle up your accounts, companies are making it confusing to get a handle on where you stand. Credit cards have variable interest rates that can go up or down depending on a range of factors, including credit score. By offering rewards, points, and limited-time low-interest rates, a consumer might not realize what they’re signing up for until it’s too late, Ayelet Fishbach, a behavior science professor at the University of Chicago, tells me.

“Points don’t feel like much,” Fishbach says. “And so if you can convince me that I’m not paying with money, but with some monopoly money such as credit card points, that will obscure the price.”

BNPL products similarly use smart marketing and our own mental biases against us. Ying Lei Toh, a senior economist at the Kansas City Federal Reserve, says that while they could help some consumers responsibly make big purchases, they are structured to make people feel “less financially constrained” by breaking the cost into installments.

“It could really worsen the overspending problem and the indebtedness, and the possibility that people would really be spending way beyond their means,” Toh says. A CFPB report from 2025 found that Americans are taking on BNPL debt more frequently, and at larger amounts, with the average annual loan increasing from $745 in 2022 to $848 in 2023, up 14%. For credit card companies and BNPL providers, allowing consumers the option to split up payments could generate profit because some afterpay plans come with hefty interest rates and late fees. At the same time, the increased availability of these plans helps companies reach a demographic that might not have traditional credit cards or prefers to make payments in smaller installments.

Stephanie Blanks, 35, managed to escape the BNPL trap — but it wasn’t easy. When she had her first child about five years ago, she underestimated how much savings she needed. She ended up maxing out her credit cards and turned to BNPL to buy diapers, groceries, and clothes for her baby. Those small, twice-monthly payments turned into about $3,700 in debt.

“You’re like, ‘Oh, $10 every two weeks doesn’t sound bad at all. I can totally afford that,’ until you get 25 or 26 loans in and you’re drowning in them,” Blanks says. She started paying off that balance at the beginning of September 2025 and hasn’t used a BNPL product since. “It was just extremely overwhelming, and I felt like I couldn’t get out of the hole,” Blanks says.

BNPL plans aren’t all bad. When Gabby Raines, 29, moved in with her husband about 10 years ago, they needed a new mattress but couldn’t afford it all at once, so they turned to a BNPL plan. “It was a total lifesaver,” she says. She has since used BNPL to buy a treadmill and clothes, but even as a savvy, experienced buyer, the ease of signing up sometimes causes her to spend more than she intended.

“We live in a world of such instant gratification and overconsumption, which as Americans we are all guilty of, so sometimes we all should take a step back and really look at the consequences of what we feel like we need right now,” Raines said.

The serious consequences of the funny money

While being able to push off or spread out purchases can give you freedom in the moment, the expenses can pile up, and you might find yourself months later with dozens of loans and thousands of dollars in debt that you didn’t anticipate.

For some consumers, alternative forms of financing are a means of survival. When the pandemic hit, and she lost her job, Susan Cannon, now 73, used her credit cards to pay for groceries, bills, and complete needed home repairs. While it was necessary, it’s also come at a steep cost: Cannon is nearly $40,000 in credit card debt and struggling with sky-high interest rates. “I’ve always tried to put some in savings, but it’s gotten to where it’s all going toward interest,” Cannon says. “So it’s like I cannot get ahead.”

For many Americans, though, the funny money economy is a means to fuel nonessential consumption. The Bureau of Economic Analysis’s measure of personal expenditures, which includes spending on products like apparel and household appliances, stood at $21.4 billion in the last quarter of 2025, up from $19.2 billion in the last quarter of 2023. The keeping-up-with-the-Joneses culture ingrained in American society has fueled overspending, Sussman says. Your neighbors can only see what you’re spending — not the giant debt bill on the backend — which can aggravate the tendency to buy more than you can afford when you’re constantly comparing yourself to others.

The rise of social media has made that constant comparison a lot easier, Durante says, because instead of comparing our lives with our neighbors, we can compare ourselves with someone who lives across the country, or the world. “Your brain is categorizing someone far away as someone who is a competitor,” Durante says. Social media has also turned spending into a joke, with trends like “girl math,” a type of mental gymnastics in which someone might justify using a gift card as free money or consider returning an item as a way to make money. But girl math is really just “human math,” Durante says, because it’s another way that our brain is thinking about the present without accounting for the future.

“We have a brain built for scarcity living in a world of abundance. And there’s going to be a lot of poor decision-making that’s made because of that,” Durante says.

In the worst cases, funny money can lead to long-term strain. Consumers who fall behind on loans could find themselves facing wage garnishment, and their credit scores could take a hit, making it difficult to rent a home or get an auto loan. Bankruptcy filings increased 11% in 2025, indicating that more Americans are turning to the courts as a last-ditch effort to be absolved of their debt. Higher debt loads slow economic growth, as consumers put less money into the economy and more toward paying back what they owe.

The very nature of funny money, though, is that these tough consequences can be under wraps until they come crashing down all at once. And it’s unlikely these trends will reverse anytime soon, given pervasive economic uncertainty, Fishbach says. High inflation might lead a consumer to think that it makes economic sense to purchase something now even if they cannot fully afford it, “because the price might be higher later, tariffs might make it higher,” Fishbach says. And the existence of mechanisms like debt forgiveness, bankruptcy, and Buy Now, Pay Later products all feed into the funny money mindset, where it’s nearly impossible to predict your financial situation a year or even a month from now, making it easier for consumers to put off payments.

“People are smart, but they are busy, and you are not required to get a master’s degree in economics before you go to the grocery store,” Fishbach says. “We created a system that makes it very hard to make good financial decisions. “


Ayelet Sheffey is a senior reporter on Business Insider’s economy team, covering education, student loans, and the federal workforce.

Business Insider’s Discourse stories provide perspectives on the day’s most pressing issues, informed by analysis, reporting, and expertise.




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I manage 3 Airbnbs in Puerto Vallarta, making up at least half my income. I’ve already received a few cancellations, but I’m hopeful.

This as-told-to essay is based on a conversation with Lora Pope, 36, a content creator and blogger, originally from Canada, who hosts three Airbnbs in Puerto Vallarta, Mexico. Pope was away during the violence in Jalisco, but was still in contact with her guests. The conversation has been edited for length and clarity.

Puerto Vallarta is my home base.

I went there for the first time in 2021 while I was a full-time digital nomad. In 2023, I bought an apartment in Puerto Vallarta and obtained residency, but I still travel for about 6 months of the year.

I own a one-bedroom condo that I rent out when I’m traveling, but I also have some long-term properties that I rent and then sublease on Airbnb — it’s called Airbnb arbitrage. You rent them, then sublease them with the owner’s permission.

I manage the Airbnb accounts and handle all guest messaging; everything falls under my purview. I just pay rent to the landlord every month. I started that in May 2025.


A condo living room in Mexico.

Pope’s condo in Puerto Vallarta, Mexico.

Courtesy of Lora Pope.



I was actually in Mexico City during the recent violence, so I wasn’t there during the event. Still, all my places are booked out right now.

I tried my best to give my guests all the information I had

When I woke up Sunday morning, I had a ton of messages from my friends in Puerto Vallarta showing videos of the explosions. I wasn’t too sure what was happening because there was a lot of information coming quite rapidly.

I waited a few hours to gather more information about what was happening. I was already receiving some messages from guests.

One of them was obviously alarmed. I reached out to the other two just to make sure that they were OK.

At that point, there were a lot of rumors running around, and people were saying, “Don’t go outside. They’re threatening civilians.” I don’t even think that was an official thing, but just to be safe, I told my guests, “Please stay inside.”

A lot of people were asking me, “What is your opinion? What do you think? What should we do?”

I think the thing people were most concerned about was food, because, obviously, people are on vacation, and they hadn’t stocked up the kitchen, knowing that was going to happen.


A kitchen in an Airbnb in Mexico.

One of Pope’s Airbnb properties in the Cinco de Diciembre neighborhood of Puerto Vallarta, Mexico.

Courtesy of Lora Pope.



I have filtered water in all of my apartments, so I knew they had water, but I was mainly concerned about whether they had to stay inside for days, and if they could get by.

Luckily, all of them had enough food for that day. And by Monday, things had already calmed down a lot, and the grocery stores opened up, so they were able to get food.

I’ve thought more about natural disasters because we have had earthquakes or bad hurricanes in the past, but I’ve never thought about something like this because Puerto Vallarta has historically been one of the safest places in Mexico.

I was sharing any official information I had from the municipality, trying to help my guests stay as calm as possible, and just letting them know I was there. And if they needed anything, I would do my best to get it. It was a pretty stressful situation.

Whenever I travel, I always have someone in Puerto Vallarta as my backup — like an emergency contact. And she offered to do what she could to help.

I’ve already had a few cancellations, but I’m hoping this doesn’t crush the long-term tourism economy

My properties are very much in affected areas. As far as I know, I haven’t had any reports of damage to my properties. Everything has been good. I’ve been in constant contact with my neighbors. I don’t think the intention was to harm civilians.

The guests that I currently have have not talked about leaving early. The first day, I think there were a lot of flights being canceled, so it was quite difficult to leave early.

Now, it seems like flights are resuming. My guest in Cinco actually reached out Monday, saying they were worried about their flight being canceled and asking if the apartment was available to stay longer if needed.

I have had a few cancellations for future bookings, though.

I had one guest, who was supposed to check in on Wednesday at the Zona Romántica apartment, reach out on Monday to ask me for my opinion on the situation and whether it was safe to travel there.


A hallway in an Airbnb property in Puerto Vallarta, Mexico.

Another Airbnb property hosted by Pope.

Courtesy of Lora Pope.



At the time, there was still a lot of uncertainty about whether it would get better. She ended up canceling on Tuesday. Airbnb has, because it’s considered a major disruptive event, waived the cancellation policy. So even if my cancellation policy says you must cancel within five days, Airbnb will waive the cancellation for them, given the circumstances.

So far, I’ve had three future cancellations — I would assume that those are due to the event.

I really hope this doesn’t affect business down the line. I do think it’s definitely going to have an immediate effect. I just know people can get really spooked, and there’s already a lot of fearmongering that happens about Mexico. So I do think this is going to impact people’s perceptions and maybe make them feel less safe coming here, which is really unfortunate.

From what I’ve heard, Puerto Vallarta is already returning to normal — not that I’m minimizing what happened on Monday. As I said, Puerto Vallarta has always been one of the safest places in Mexico to live or visit. But I am definitely concerned about the immediate impact on the rest of the high season.


A woman watching the sunset on the beach in Mexico.

Pope in Puerto Vallarta, Mexico.

Courtesy of Lora Pope.



These properties are pretty important — they make up at least half my income. I am trying not to panic too much about the situation right now because it’s so recent.

I don’t think it’ll get to the point where I can’t cover my rent, but it’s definitely a scary thought, how much this is going to impact tourism.

For next year, I hope that, over the course of the year, as people see things are fine and visitors to Puerto Vallarta are having a good time, it’ll fade from their memories, and we’ll come back stronger.

It’s always been a really popular tourist destination, so I think in the long term it’ll be OK.

An Airbnb spokesperson told Business Insider in a statement, “We are monitoring this situation carefully and are focused on supporting guests and hosts in impacted areas. We have implemented our Major Disruptive Events Policy in the entirety of Jalisco, as well as other impacted regions, providing cancellation and refund support. We encourage any members of our community who need assistance to reach out to our 24/7 support team.”




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The economy grew strongly last year, but hiring stagnated. It’s making the gap between the rich and everyone else worse.

The data is in, and last year presents an economic conundrum: Overall growth was relatively strong, but job growth was virtually nonexistent. It bodes ill for the gap between the rich and everyone else.

Newly released data showed the US economy grew 2.2% in 2025. That’s a respectable pace, although cooler than the past few years. Economic activity was affected by the record-long government shutdown in the fall, businesses figuring out how to handle trade announcements, and new investments.

Meanwhile, the US added the fewest jobs since 2003 outside recessions. While unemployment stayed low, hiring and job openings fell, meaning plenty of people couldn’t find a job. It’s an unfortunate situation for new graduates looking to get on the first rung of the career ladder, job switchers eager for a fresh opportunity, and basically anyone looking to land a job quickly outside the in-demand healthcare and social assistance sectors.

The divide between output and jobs is widening another divide: some call it a “K-shaped economy” where the rich are earning and spending more, while everyone else is stagnating. And it doesn’t look like 2026 will be much better.

“Consumers are feeling the weight of the price increases, and combined with the jobs outlook that’s worsening they say, ‘OK, when I look out, I don’t see prices going down that much, but I do see my wage is not growing and my job not being as reliable or secure as it once was,'” Atsi Sheth, the chief credit officer at Moody’s Ratings, told Business Insider.

A historical divide between job and output growth

Economist Mohamed El-Erian said in a Financial Times opinion piece before the newest GDP figures that while this “decoupling of job growth from economic growth” has happened before in the US, it’s typically occurred during recession recoveries and “not in the midst of a prolonged period of robust growth such as the one we are experiencing today.”

“We’re in this unusual environment where economic activity has remained quite robust, and yet job gains have fallen to near zero,” Gregory Daco, the chief economist at EY, told Business Insider.

The US added a measly 181,000 jobs last year; annual figures are often at least a million. It’s comparable to 2003, when the US only added 124,000 jobs in the wake of the 2001 recession.

Daco said GDP’s strength is “masking a growing bifurcation” and thinks the polarization will persist and maybe worsen because supply shocks, such as trade and tax policies, AI, and demographic changes, aren’t reversing.

“In some cases, we’re seeing a more significant effect on economic activity,” Daco said.

Some economic experts are optimistic about the year ahead. “We expect a strong year of economic growth in 2026, driven by business investment, consumer spending and fading trade headwinds,” said Rick Gardner, chief investment officer of RGA Investments. ZipRecruiter economist Nicole Bachaud thinks the job market could be at a “pivot point” after stronger hiring in January.

“Demand in other sectors that are more cyclically based instead of demographically based is starting somewhat to show signs of growth,” Bachaud said.

The gap between the rich and everyone else

The strength in the economy isn’t being felt by all. People at the top are feeling much better than pretty much everyone else. They don’t have to worry as much about rising prices of necessities and slowing wage growth.

“The wealthier, more affluent consumers are benefiting from wealth accumulation, allowing them to still spend relatively freely,” Daco said. “They’re also enjoying faster wage growth, while lower-income families are seeing reduced wage growth, near-zero real wage growth, and not much wealth appreciation outside of real estate, if they have that.”

Sheth said the benefits of GDP growth have been higher for those who earn from investments and capital gains. “They’ve benefited a lot from financial market booms, whereas those who earn their income primarily by wages have benefited some, but not as much,” she said.

Diane Swonk, chief economist at KPMG, told Business Insider that “What productivity growth we’ve seen since basically the turn of the century has accrued mostly to the owners of capital, not rank and file workers. And that means we’ve seen wealth compound, but also income inequality worsen.”

Sheth said regardless of how people refer to the disconnect happening in the economy, the “real trouble” is that wages are no longer keeping up with the rising cost of living and that people are having to pay a lot more to buy essentials.

Swonk said inflation is “the most regressive tax” because of how much lower-income households have to spend on necessities relative to their earnings.

“When those goods go up in price, obviously that affects them even harder, and so it’s a very regressive tax,” Swonk said, adding, “Oftentimes, we lose sight of the fact that it really is the level of prices that people are still reacting to.”

The Federal Reserve Bank of New York said in a report that inflation-adjusted consumer spending has increased for high-income households since 2023, but low-income household spending has mostly trended down. “The trend since 2023 is different from the trend during the pandemic recession and recovery, when consumption growth was similar across income groups,” the report said.

Amid those price increases and changes to spending habits, wage growth has drastically cooled for lower earners. Lower-income wage growth surged between 2021 and 2022, but has since cooled down a lot from the late 2022 peak. Sheth also pointed out that wage growth for hourly workers, who she said are likely “subject to much more fluctuation and downside risk than if you have a steady salary,” has also been falling faster than those not paid hourly.

Sheth said another issue is that the lower end of the wage spectrum is under more credit stress.

“We’re seeing greater credit stress in subprime auto, for instance, some parts of borrowing, but again at the lower end of the spectrum,” Sheth said. “But overall, if you compare household balance sheets today to, say, the pre-global financial crisis era, they’re generally stronger — much stronger at middle- and upper-income levels, of course, but generally stronger.”

Where we’re going in 2026 and how AI could keep widening the gap

El-Erian said in the Financial Times piece that, “This period of decoupling of employment from growth may prove more persistent and more consequential,” partly because the effects of AI are still unfolding.

AI-related investments have already made a dent in real GDP growth based on findings from the Federal Reserve Bank of St. Louis. “As firms continue integrating AI into their operations and building the infrastructure required to support it, these categories are likely to remain significant drivers of investment well into 2026 and beyond,” the authors wrote.

Laura Ullrich, the director of economic research in North America at the Indeed Hiring Lab, described a “precarious balance” between GDP and the job market. Ullrich is unsure whether employers will decide they should hire more to keep up with the relatively robust economic growth or make job cuts because they aren’t keeping up.

“I do think the uncertainty about the role AI plays adds in another interesting pivot,” Ullrich said. “Because if AI is able to take on the work of humans, then we could see economic growth without hiring picking up much. But, I’m skeptical that that’s happening in big ways right this second.”

Aside from the impact of AI, the US doesn’t need as many jobs to hold unemployment stable at a time when the population isn’t growing as quickly, so it’s possible job growth continues to be lower than previously experienced.

“The low-hire, low-fire job market isn’t just about policy changes in the new administration or about AI,” Jed Kolko, senior fellow at the Peterson Institute for International Economics, told Business Insider. “So, there may not be a quick fix.”

Even the Fed is cautious.

“While participants generally assessed that, under appropriate monetary policy, the labor market likely would stabilize and then improve this year, they continued to note that the outlook for the labor market remained uncertain,” minutes from the January Federal Reserve meeting said.




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$20 billion Perplexity is making a big bet on ditching ads

Perplexity is going full steam ahead with subscriptions and business sales and plans to focus more on monetization than it has in the past, executives said at a roundtable with reporters on Monday.

The AI search startup, based in San Francisco, is the latest to publicly distance itself from putting ads in chatbot answers, with one executive saying it isn’t exploring any ad deals at the moment. That’s a contrast to OpenAI, which is going all in on ads, while arch-rival Anthropic has publicly touted the opposite.

One Perplexity executive said the startup is increasingly targeting large businesses. The company has only five people on its enterprise sales team and plans to ramp that up, the executive added. It also wants to serve high-powered users such as finance professionals, doctors, and CEOs.

The focus on selling to businesses positions Perplexity more directly as a competitor to startups like Glean, which lets employees search internal files and data more efficiently with AI.

The move comes amid some VC skepticism about Perplexity’s prospects, with Silicon Valley investors voting it the company they’d most like to bet against in an informal poll at an AI conference last year, amid back-to-back funding rounds and talks of a wider AI bubble.

Perplexity will focus more on revenue and revenue retention than on other metrics, such as the number of questions it answers, the executive said. Perplexity also pledged to keep allowing people to use the product for free, with rate limits.

At the roundtable, the company declined to share specific financials and shared that revenue grew 4.7 times last year. Perplexity generated over $150 million in annual recurring revenue by mid-last year, its head of communications Jesse Dwyer told Business Insider in August. It hit $200 million in ARR in October, Alex Heath of Sources reported.

The news comes after several months of the AI startup lying low, as Perplexity said in a press invite. The company’s leaders said it was busy building and not focusing on AI-related drama.

Perplexity had announced in 2024 that it would start experimenting with ads. That effort stalled, with the top ads leader, Taz Patel, quietly leaving last year. One consistent issue with ads in AI-generated answers is that users won’t believe them, the Perplexity executive said.

Perplexity also launched a product for enterprises in 2024 that uses internal and external data to generate research reports, among other features.




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EVs turned everything into a touchscreen — but physical buttons are making a comeback

When automakers went electric, they also went sleek and digital.

Climate control knobs disappeared. Door handles tucked themselves into body panels. Audio volume dials became haptic sliders.

Now, as automakers face regulatory pressures and customer blowback, some of the industry’s biggest names are reversing course and reintroducing physical buttons.

Audi’s upcoming 2027 e-tron updates promise a more “tactile” interior experience. Ferrari’s first EV — designed in collaboration with former Apple design chief Jony Ive — is filled with physical controls. Even Tesla is redesigning its flush door handles.

“We will never, ever make this mistake anymore,” Andreas Mindt, the head of design at Volkswagen, told AutoCar last year when asked about filling cars with digital screens.

“Honestly, it’s a car. It’s not a phone: it’s a car.”

How the touchscreen took over


The interior of the Ferrari Luce - including the Apple Watch-shaped instrument cluster and center console.

Ferrari’s newest interior design mixes several standard buttons and control knobs with digital displays.

Ferrrari



The move to giant screens was about aesthetics, economics — and influence.

Sam Abuelsamid, co-host of the Wheel Bearings podcast, told Business Insider it all started with Tesla’s lead.

Tesla’s Model S, its first-ever ground-up design, centered much of its interface around a 17-inch touchscreen.

“It gives cars a more high-tech look and feel,” Abuelsamid said. “Also, it cut costs. It costs a lot of money to develop and validate physical controls.”

When Tesla’s sales started to take off, the industry tried to mimic the sleek styling. Throughout the industry, the influence of Tesla’s pared-down approach was evident.

Volkswagen’s ID.4 never had climate knobs. Rivian’s door handles electronically slid inside the door frame. Ford added huge tablets to the center of its Mustang Mach-E and F-150 Lightning.

Even Tesla took it a step further, removing the physical turn-signal stalks from the Model 3 — before bringing them back.

At first, the tech-forward approach worked for the target audience.

“It goes back to the types of consumers who adopt these technologies,” Eleftheria Kontou, an assistant professor in civil and environmental engineering at the University of Illinois, said to Business Insider.

“Environmentalists and technically-inclined shoppers are the most common EV buyers,” Kontou added. “They want a new tech gadget, so EVs are a very attractive option.”

But as EVs moved beyond tech enthusiasts and into the broader market, expectations shifted.

The usability problem


A white Tesla Model 3 parked on a showroom floor.

Tesla led the EV industry with its sleek door handle and screen-centric design.

Sjoerd van der Wal/Getty Images



As EVs went mainstream, the downside of screen-heavy cabins became harder to ignore.

“The core safety concern isn’t mechanical reliability — it’s distraction,” Spencer Penn, a former Tesla Model 3 engineer and now CEO of sourcing platform LightSource, told Business Insider. “Touchscreens require visual attention and lack haptic feedback.”

The advantage of physical controls, he said, is ergonomic and psychological immediacy rather than mechanical redundancy.

That usability tension has begun drawing regulatory scrutiny.

China recently moved to ban certain flush and hidden door handle designs over safety concerns. In the US, the National Highway Traffic Safety Administration has investigated complaints involving electronic door mechanisms. And in 2024, the European Transport Safety Council said it would not afford five-star safety ratings to vehicles with too many screens.

A course correction

The EV revolution was built on the promise that cars could function more like smartphones — constantly updated, endlessly configurable, and increasingly software-driven.

That vision isn’t disappearing — and touchscreens aren’t going anywhere.

General Motors is building subscription revenue around digital features. Tesla continues to push new full self-driving updates. Ford’s next generation of EVs will rely heavily on cloud-connected systems.

Instead, they’re restoring some physical controls for high-frequency or safety-critical functions — volume, climate adjustments, hazard lights, windshield wipers — while leaving navigation, media, and ambient light settings to digital menus.


The 2027 Audi e-tron

The 2027 Audi e-tron brings back the scroll wheel on its steering wheel.

Audi



“Inspired by the functional aesthetic of the well-received Audi Concept C and the tactile experience of its physical controls reflecting mechanical quality, the familiar scroll wheel returns, permitting operation of various functions and replacing the previous touch-sensitive interface controlling volume and MMI menu selection,” Audi says about its 2027 e-tron.

But even in a software-defined future, drivers still expect something smartphones don’t require: the ability to drive down the road without looking at a screen.

“It is less expensive when you remove dozens of switches with a singular screen panel,” Penn said. “However, it’s more expensive if you misalign yourself with the voice of the customer.”




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Major airlines are making it free to change travel plans ahead of a huge winter storm

Major airlines are making it free to change your flights ahead of a dangerous winter storm.

Southwest Airlines, American Airlines, United Airlines, and JetBlue are waiving rebooking fees for flights to and from affected regions this weekend.

If your travel plans this weekend include major cities such as Dallas, Austin, Oklahoma City, Nashville, Atlanta, Charlotte, Washington, DC, Baltimore, Philadelphia, New York City, and Boston, you may want to contact your airline to avoid prolonged delays or cancellations at the airport. The National Weather Service is warning that more than 230 million Americans will be affected, from the Southwest to New England.

Even if you won’t change your plans, your flight may still get canceled. Delta Air Lines said Thursday it is canceling flights at airports in Texas, Oklahoma, Arkansas, Louisiana, and Tennessee, citing safety concerns caused by heavy snow, sleet, and freezing rain. The airline will also be bringing in cold-weather specialists.

As of Thursday evening, based on the Misery Map, which tracks real-time flight disruptions, there hasn’t been a spike in delays or cancellations.

Based on recent storms, such as the one that hit over Thanksgiving and coincided with the end of the government shutdown, mass cancellations may be inevitable. So it’s good to know your passenger rights and your options when things don’t go according to plan.

Know your rights as a passenger


A passenger checks the flight board at Boston airport.

Opt in to automatic flight updates via text or email so you don’t miss a flight delay or cancellation notification.

JOSEPH PREZIOSO/AFP via Getty Images



If your flight is canceled and you choose not to rebook, the airline is legally required to provide you with a cash refund — not a voucher or credit.

However, things are different for delays. The Trump Administration recently killed a proposal that would have required airlines to compensate passengers for long delays, so flyers largely have to rely on airline goodwill or their credit cards to get anything for the inconvenience.

Some airlines have committed to providing accommodations, transportation, and food during a controllable overnight delay or cancellation, as outlined in the Airline Customer Service Dashboard.

Controllable disruptions include issues such as maintenance or crew staffing. Frontier Airlines is the only carrier that does not offer accommodations in the event of a controllable overnight delay or cancellation, but it will provide a meal voucher.

It still doesn’t hurt to ask for a meal or hotel voucher when a non-controllable issue arises, such as the weather. The worst they can say is no.

Use your airline’s mobile app to change or cancel your flight


United mobile app.

Most airlines also offer a chat function if you prefer to text.

United Airlines



During disruptions, airlines often allow you to make changes via their mobile app or website, rather than waiting on clogged phone lines or in long customer service lines.

If this isn’t an option, try an online chat. Carriers like Delta Air Lines allow you to text a representative for help.

You can put yourself in the virtual queue and wait in line at the airport, potentially upping your chances of speaking with an agent sooner.

Here are the phone numbers for each airline:

  • Alaska: 1-800-252-7522 or text 82008
  • Allegiant: 1-702-505-8888
  • American: 1-800-433-7300
  • Avelo: 1-346-616-9500
  • Breeze: No phone number to call, but you can text the airline at 501-273-3931.
  • Delta: 1-800-221-1212
  • Frontier: No phone number. The best way to contact Frontier is via online chat or email.
  • JetBlue: 1-800-538-2583
  • Southwest: 1-800-435-9792
  • Spirit: 1-855-728-3555
  • Sun Country: 1-651-905-2737
  • United: 1-800-864-8331

Check if you have travel insurance through your credit card


Passport and Chase Sapphire Reserve credit card

Some travelers rely on their travel credit card to recoup costs during non-airline-controlled flight delays.

Evgenia Parajanian/Shutterstock



Travel credit cards, such as the Chase Sapphire Reserve and the American Express Platinum, offer built-in insurance that reimburses travelers for hotel, meal, and transportation expenses incurred due to certain flight disruptions.

The weather is typically covered. For this to work, the traveler would have needed to book their flight with that travel card.

If your credit card doesn’t offer travel insurance, it may be worthwhile to purchase a separate trip insurance policy before traveling. This type of insurance can help reimburse costs you might lose due to flight problems, such as prepaid hotel stays or cruise bookings.

However, you must purchase this insurance before any travel disruptions occur — once you know a flight might be affected, it’s likely too late.




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Goldie Hawn, 80, credits one thing with making her relationship with Kurt Russell last 42 years

Goldie Hawn, 80, says there’s one reason her relationship with Kurt Russell has lasted more than four decades without marriage.

“Freedom. And I really feel this way, and I always have. And even if we did get married, it wouldn’t make any difference because it’s 42 years now,” Hawn told host Dan Buettner on Thursday’s episode of “The Dan Buettner Podcast.”

Hawn likened the experience to being a bird in a cage.

“If I’m a bird and you leave the cage door open, I may never fly out. But if you close that door, for my freedom and my independence, I would probably take, like, all my feathers off,” Hawn said. “It’s a freedom of self, it’s a freedom of basically, not melding into somebody else.”

Hawn and her partner, Russell, met for the first time in 1966 and reconnected in 1983 after being cast in the romance drama “Swing Shift.” They started dating shortly after, and welcomed one son, Wyatt Russell, together in 1986.

Their blended family includes Russell’s son, Boston, from his marriage to Season Hubley, and Hawn’s children, Oliver and Kate Hudson, from her previous relationship with Bill Hudson.

Hawn, who has been married twice before, said she’s learned that traditional ideas of partnership don’t work for her.

“But, man, this whole idea of becoming one is not my idea of fun. That’s why it works,” she said.

Hawn said she and Russell share a strong bond, and accept that there will be parts of each other they don’t love. But she doesn’t see those imperfections as a good enough reason to walk away from the relationship.

“Why is that a reason to break up? Why is that a reason to say this isn’t working?” Hawn said.

“You might not like it, but is that a reason to suddenly decide that this isn’t working for me?” she continued.

When Buettner asked why she keeps choosing Russell, Hawn listed several reasons.

“Because I have respect for him. Because I think he’s an amazing person. I’m also very sexually attracted to him, and that’s important,” Hawn said, adding that he’s smart and makes her laugh.

She also praised his talent and appearance.

“He’s such a great actor, and I find him incredibly handsome to this day,” she said.

Hawn added that they’re “an unbelievably happy family most of the time,” despite their own individual flaws.

“Why would I want anybody who is perfect? There is no such thing,” she said.

Hawn has long spoken about what she believes makes her relationship with Russell last. In 2024, she told E! News that “good sex” is a key part of it.

“Because sex is something that connects you and creates more belonging. People who have healthy sexual relationships usually last a lot longer. But it’s not just because of the act, it’s because of the warmth and the intimacy that it creates,” she said.

Russell has also shared his perspective on their decision not to marry.

“At that time, we constantly got asked, ‘When are you going to get married? Why aren’t you married?’ And we were like, ‘Why does anybody care about that?’ We’d asked our kids if they cared about it. They didn’t. We didn’t,” Russell told Variety in a 2023 interview.

Other celebrities have also shared their own tips for making relationships last.

In 2024, Bette Midler told Entertainment Tonight that sleeping in separate bedrooms is the reason her marriage has lasted over 40 years.

“My husband snores,” Midler said.

In 2025, Food Network star Ina Garten said her almost 60-year marriage works because they make decisions together.

“And this is what Jeffrey taught me: Let’s figure out how we can both do what we want to do. It’s not about whether we get to do what you want to do or I want to do,” Garten said, referring to her husband, Jeffrey Garten.




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