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Aggressive resellers are ransacking Goodwill bins and vintage stores. Their finds sell for big money.

Chris Hatfield is a self-described “fast nickel, not slow dime” seller. This emphasis on speed makes sense given the eye-popping amount of product he moves: Hatfield, 43, spends five days a week digging through Goodwill bins in Texas. He and his wife, Stacy, aim to scoop up 150 to 200 pounds of clothes, bags, and other items — priced at $1.99 per pound — each day. He calls her strategy for grabbing merchandise “the claw machine,” snagging anything decent in sight. By contrast, he says he’s more judicious — he doesn’t wear gloves so he can feel quality out. At night, they flip their finds on Whatnot, a livestreaming auction site. Their average sale price is $11.21 per item, which doesn’t sound like a lot, but when you’re selling 150 pieces at a time, it adds up. “Our typical goal is to make $1,000 profit every day,” Hatfield tells me, on the phone from the Goodwill parking lot.

The resale economy has exploded in recent years. The US secondhand apparel market is expected to reach $79 billion by 2030 and is growing four times as fast as the retail clothing market, according to a new report from consignment platform ThredUp and retail analytics firm GlobalData. Per Morning Consult, nearly half of American consumers say they’ve made a secondhand purchase over the past three months.

The boom has led to an influx of professional or professional-ish resellers looking to make a buck. They hawk large amounts of merchandise on platforms such as eBay, Depop, and Whatnot. They say they add value to the items they turn, by fixing them up before selling them or having a discerning curator’s eye. Critics, however, argue that they cause arbitrary price inflation in secondhand markets and create artificial scarcity by scooping up in-demand merchandise. Are these people service providers saving clothes from landfills, or are they middlemen extractors taking affordable goods away from those who need them? Depends who you ask.

Hatfield, a former pest control guy who’s been in the reselling business for a decade, used to go live directly from inside a Goodwill outlet and auction off merchandise before buying it, but that location closed, and the new one’s hours make the logistics impossible. He estimates that about three-quarters of his customer base is other resellers, which is fine by him. They’ll sometimes tag his brand, Flip the World, on social media, which gives him a boost. The other night, he saw that a woman who bought a dress from him for $39 went on to sell it for $140. “I’m not trying to get max dollar because I know the next day I’m going to be right back here digging,” he says.

It’s not lost on Hatfield that his activities can sound a little icky. He’s seen posts online calling him a “creepy guy that sells dirty clothes” and readily admits that the bin digging can get aggressive when a swarm of resellers is trying to get their hands on goods. “I’m OK with it,” he says of the noise. After all, he tells me, he’s covered head to toe with tattoos. “I’m that weird guy.”


A man standing outside of Goodwill posing with a cart.

Hatfield with a haul. He is, indeed, that weird guy. 

Chris Hatfield/Flip the World




Reselling is hardly a new phenomenon. The Salvation Army was founded in 1897, Goodwill in 1902, as large-scale production made it possible to accumulate so much stuff that people needed to part with their older possessions. In the 1920s and 1930s, flea markets became popular among artists and musicians, and the term “vintage” began to appear by midcentury, partly as a rejection of the middle class. Thrift stores flourished during the economic turmoil of the ’70s, and then came ’90s grunge. Across generations, shopping secondhand is perpetually being rediscovered.

“Periodically, young people think, ‘Oh, wow, this is a really cool resource, why hasn’t anyone thought of this before?’ And they do, they have, and every generation kind of makes it their own,” says Jennifer Le Zotte, an associate professor of history at the University of North Carolina, Wilmington, and the author of “From Goodwill to Grunge: A History of Secondhand Styles and Alternative Economies.”

The internet and the sheer scale of modern mass production have pushed the resale market into its latest iteration. You no longer have to go to a thrift store to buy something secondhand — you can do so with a few taps on your phone. Instead of hauling an old coat to a local consignment shop, you can upload it to Depop in a few minutes. And the world is swimming in merchandise: In textiles alone, over 100 billion garments are produced each year, double the amount made in 2000.


A couple hold up one of their finds in he parking lot of a Goodwill. She's smiling, he's making a funny face.

Chris and Stacy Hatfield show off one of their finds in the Goodwill parking lot. 

Chris Hatfield/Flip the World



“There’s just so much more supply out there,” says Haley O’Sullivan, vice president of customer experience at Depop, an online fashion marketplace that’s being sold by Etsy to eBay.

It’s made it easier and more appealing than ever to become a supplier.

It’s hard to suss out how many resellers are professionals or rely on it as a significant source of income, but the cohort is certainly growing. Small and medium-sized businesses account for 70% of eBay’s sales in its largest markets (in the US, the platform defines a small business as anyone doing over $10,000 a year in sales). James Reinhardt, the CEO of ThredUp, tells me there are “degrees” of professionals. “I think about Uber — there are people who drive for Uber, and they do it full-time. And then there are people who drive for Uber for three hours on the weekends,” he says. “And are they professionals? Are they casual?” Many resellers start out casual and later move into it in full force.

That’s what happened with Crystal Maus, a South Dakota mom whose first flip was a Burberry coat that someone donated to a community organization supporting the homeless while she was volunteering. (She donated the proceeds back to the organization.) Recognizing the potential opportunity, she bought $100 worth of items at her local thrift store, “none of which were good buys,” but eventually got better and expanded what’s now her full-time eBay business from there. Maus’ is a volume play — she lists 350 items a week and grosses $15,000 to $20,000 a month. She sources in bulk, from online auctions, liquidations, and inventory offloaded by buy, sell, trade stores. “If I could find a pallet of Chanel bags for a good price, I would love that, but everybody would love that,” she says, adding that there’s “almost zero barrier to entry” for getting into reselling.

Rob and Melissa Stephenson, in Florida, have gotten so heavily into reselling that their main source of income is no longer reselling — it’s selling courses that teach others to resell. Their free intro video series promises to help pupils make $100 in seven days. “There’s so much stuff everywhere, there is not any near future where we’re creating crazy, crazy competitors,” Rob says.

When they do resell, the couple goes for individual items they can turn around for large profits — they’ll buy something for cheap on Facebook Marketplace, for example, and then sell it on eBay, where they’ve got access to a broader base of potential buyers. “It’s really easy to sit in your La-Z-Boy, find something on Marketplace, do the comps on eBay to figure out what it’s worth, send an offer on Marketplace, and then just go pick it up, bring it back, list it on eBay, and sell it,” Rob says. He describes a recent trip to Boise, Idaho, during which he found a steam oven in the back of a thrift store, picked it up for $1,000, and sold it on eBay for $15,000. “I don’t buy anything unless I can 10x it,” he says. They recently bought a house with an eight-car garage underneath it to store their inventory.


In the popular imagination, thrifting exists as a couple stumbling upon a buried treasure at a quaint Main Street shop, a teenager scoring a vintage concert T-shirt to impress their friends, or someone in need finding used office clothes to wear for a much-needed new job. The current reality is much thornier: The secondhand industry has come to reflect our global capitalist churn and the good, bad, and ugly that come with it.

If the tradeoff is reseller vs. landfill, the moral calculation is straightforward, but when it’s bin-diving reseller vs. in-need consumer, it’s not so clear-cut.

Daniel Burkett, a philosophy professor at Binghamton University, tells me resellers can divert resources from where they would have a better impact. “If I go and buy a nice suit jacket and then I flip it for a $20 profit on eBay, look at the good that’s bringing me, but then look at the good that might bring somebody who needs to go for a job interview,” he says.


A picture of bins willed with clothes and other items at Goodwill.

Swimming in this trash is (allegedly) treasure. 

Chris Hatfield/Flip the World



Some resellers told me they worry about their comrades’ tactics. Hatfield and a fellow reseller host a free weekly Q&A to try to steer people interested in the field in the right direction — or at least not in the wrong one. He worries some sellers get too aggressive on their streams and try to guilt customers into buying or run items so low that they’ll never be able to make money. “If you do a bunch of giveaways, you’re only going to get people to come to your shows because they want to win something for free, not because they want to invest into your business and your lifestyle and to support you and your family,” he says.

To be sure, there’s no shortage of, for example, cheap clothing or housewares. But the conflict isn’t just about need, it’s about want. Spending an hour in line at a sample sale to watch five resellers at the front bag everything up is infuriating. When you’re shopping at an estate sale or a thrift store, you don’t want resellers pushing you out of the way to get their hands on items they ultimately want to sell back to you for four times the price. The same goes for trying to get Pokémon cards at Target. One reseller I spoke to for this story had gotten into a fistfight with another reseller the same day we spoke.

To ensure regular customers get a fair shot, some retailers and sellers limit how much merchandise people can buy. On the other hand, some companies have relationships with resellers that allow them to offload their merchandise. When the name of the game is to sell, it’s hard to be too concerned about who to.

Onney Crawley, Goodwill Industries International’s chief marketing officer, says resellers contribute “meaningfully” to their stores’ performance, but they’re aware of the frustrations that come when some shoppers see them “quickly moving through and cherry-picking” merchandise. “Our challenge is to ensure we maintain an environment where everyone can have a good experience,” she says, which includes keeping the inventory flowing.

Professional resellers do offer benefits to consumers. Many of them curate their selections, saving end customers legwork and taking the time to evaluate value and quality. Even if they’re mainly focusing on volume, they’re doing the work to dig stuff up. Expertise can take different forms, whether it be spotting a vintage designer bag or being willing to wake up at 6 am to stand in line at a sample sale.

“It’s a fair game at the end of the day,” Elias Marte, a vintage watch dealer and one of the partners for Alfargo’s Marketplace, a menswear pop-up in New York.

The pros are also versed in the blocking and tackling of selling. Dealing with a pro-reseller may lead to a better overall buyer experience with shipping, listings, and returns, as well as faster customer service responses. Avritti Khandurie Mittal, vice president of product at eBay Services, tells me the pros “raise the baseline for reliability across the marketplace.”


The resale business is almost certain to accelerate going forward, bringing professionals and side hustlers with it. There’s no slowing in the production of new stuff, and trend cycles are hastening — a lot of what many resellers make their money on isn’t vintage finds, it’s fast fashion, random merchandise, and items that have quickly cycled into the “uncool” graveyard. AI could further speed things up by making it easier for sellers to list items and field customer questions. The reselling space has grown so much that it’s creating its own crop of influencers who make more money talking about flipping than actually doing it.

That’s indeed the case for Joshua Varnell of South Carolina, who, with his wife Hayley, runs Hairy Tornado. Their YouTube channel has nearly half a million subscribers, and the content they post there and on Facebook accounts for about 70% of their revenue. Their videos about hitting up flea markets, Goodwill bins, and Amazon overstock stores consistently rack up thousands of views. As to what they do still sell — largely on Whatnot — Varnell laughs and says it’s basically anything they think they can make money on. They made $10,000 selling a collection of rocks and crystals they got from a guy at a flea market who had them in the back of his truck. “I guess our rocks were good,” he says.

Joshua Varnell on the set of his Whatnot show.
Joshua Varnell/Hairy Tornado

A peek behind the scenes.
Joshua Varnell/Hairy Tornado

Clutch for looking and selling your best: a ring light.
Joshua Varnell/Hairy Tornado

This doesn’t sound like the most grueling work, but it’s not for the faint of heart, either. Even with the YouTube money rolling in, Varnell and his wife still go out to buy three or four days a week. He knows people who go to the thrift store multiple times a day and describes seeing other Whatnot sellers who livestream from clearance sections at Disney Springs in Florida and offer to buy and ship their finds to bidders for a profit — creating a convoluted form of online shopping.

“You have the haters that just think resellers mark everything up to some crazy price, but every item has a market value. Your job as a reseller is to find it at a place that is underpriced,” he says. “I don’t control what the market is willing to pay for some vintage L.L.Bean sweater, but if I can find it for a dollar, that’s obviously going to be profitable.”

Reselling may be somewhat of a meritocracy, but it’s one that’s been warped by rampant consumerism and the ruthless desire to make money. As long as the machine keeps running, there will be people like Hatfield and Varnell (who are friends, by the way — the former has a tattoo of the latter on his thigh). And they’ll be sitting in the parking lot, waiting to turn the excess into profit.


Emily Stewart is a senior correspondent at Business Insider, writing about business and the economy.

Business Insider’s Discourse stories provide perspectives on the day’s most pressing issues, informed by analysis, reporting, and expertise.




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Travelers stranded in the Middle East are racking up mounting bills: ‘That’s a lot of money we were not intending to spend’

Emilia Vasquez, a business development manager for Goodwill, landed in Dubai on Thursday, February 26. She and her 6-year-old son had flown in to celebrate her birthday, and they were planning to stay until Tuesday.

Two days later, the United States and Israel launched strikes on Iran, and everything changed — across the Middle East, airspaces shut down, airports closed, and thousands of travelers, like Vasquez, found themselves stuck in place.

As they navigated the logistics of getting stranded, they also faced another issue: the cost of getting stranded.

In a statement on March 1, the General Civil Aviation Authority of the United Arab Emirates, or GCAA, announced that the State would be bearing “all hosting and accommodation costs for affected and stranded passengers.” The announcement did not specify how or when travelers would be reimbursed.

For Vasquez, the flight cancellations meant watching her hotel stay grow longer by the day. She was staying at Taj Dubai hotel, a 5-star hotel near the Dubai Mall, and spending about $500 a day, roughly $300 of which went to her hotel bill. As of Thursday, she had spent $6,800.

With bills racking up and no immediate money from the Emirati government, she was only a few thousand dollars away from her credit card limit.

“I’m being responsible for paying for this hotel, the hotel literally telling us that if I cannot afford the hotel to leave and go somewhere else,” Vasquez told Business Insider on Wednesday. “I don’t feel safe to leave the hotel and go somewhere else. So I’ve been extending the days every day.”

With some airlines slowly resuming limited service out of the region, Vasquez managed to leave Dubai on Friday, but for many of the travelers who remain on the ground, bills continue to mount and confusion remains about whether they will be saddled with or reimbursed for these bills.

The Abu Dhabi and Dubai tourist ministries did not respond to requests for comment from Business Insider. The General Civil Aviation Authority of the United Arab Emirates did not respond to a request for comment.

‘We’re just trying to be as cheap as possible’


Fate Show and her father standing in the Dubai Mall China Town with lanterns hanging behind them.

Fate Show and her father in the Dubai Mall China Town.

Courtesy of Fate Show



While some well-heeled visitors paid six figures to get out of Dubai, others have been funding their extended stays through a mix of credit cards, airline-provided vouchers, and crowdfunding.

As of Saturday, two of the region’s biggest airlines — Emirates and Etihad — have resumed limited flight schedules, prioritizing existing customers. Qatar Airlines remained grounded with the exception of limited flights to Doha. While the airlines haven’t released guidance around obtaining hotel vouchers, several travelers said they’ve been able to receive them.

Fate Show, a Ph.D. student, was flying from Kuala Lumpur, Malaysia, to London with her dad after seeing her family for Chinese New Year. Their flight was scheduled to stop in Dubai on Saturday afternoon. When she arrived at the airport, she was met with chaos.

Emirates canceled their flight to London and provided a voucher to cover food and a hotel stay at the S Hotel Al Barsha, a 4-star hotel about 20 minutes from Dubai International Airport.

That voucher lasted four nights. On Tuesday, after the voucher ran out, they switched hotels to the Hampton by Hilton Dubai Al Barsha, where they paid for their stay out of pocket. The room, with two single beds, cost $112 a night and included breakfast.

They are trying to limit additional spending on food to $30 a day.

“We’re not trying to do anything fancy,” she said. “We’re just trying to be as cheap as possible.”

She and her father tried to buy new tickets home, but said they were too expensive. On Friday, they moved to the Copthorne Hotel with their Emirates voucher. Her flight has been rescheduled for Tuesday.

Even with the help of the Emirates hotel voucher, Show and her father have had to spend hundreds of dollars during their unexpectedly extended stay in Dubai.

“Obviously, that’s a lot of money we were not intending to spend,” she said. “We’re using a credit card, so we’re hoping to be reimbursed by next month when we repay it.”


Shanice Day in Dubai with an owl

Shanice Day has managed to get a flight to Australia from Dubai, in order to make it back to the US.

Courtesy of Shanice Day



Shanice Day, a stylist from Houston, traveled to Dubai on February 24 to celebrate her 30th birthday with her friend Remy Thomas, staying at the FIVE Luxe hotel near Jumeirah Beach. Their original flight home on March 1 was canceled, along with subsequent rebookings, and they were left paying for their hotel out of pocket.

On Tuesday, Thomas started a GoFundMe to fundraise for their accommodation and flights back. As of Friday, the pair had raised $9,978 of their $11,000 target.

Day managed to secure a flight out of Dubai to Sydney on Thursday. The following day, she flew from Sydney to Los Angeles, the penultimate leg of her round-the-world journey back to Texas.

“I’ll probably get therapy after this experience,” Day told Business Insider. “I know it’s going to take me a while to build up the courage to travel again.”

Shrihari Madhu, the manager of Coral Cove, which rents out three apartments in Dubai Marina, told Business Insider they have been helping tourists stranded by flight cancellations by offering free accommodation or a base fee of around $40 a night. Ordinarily, they rent their properties out for prices starting around $110.

“Many travelers are reaching out because they need an immediate reliable place to stay while navigating these disruptions,” Madhu said.

Madhu said the three apartments are currently occupied by guests whose travel plans were canceled.

The only thing more expensive than staying is leaving

On Monday, as tensions escalated and airspaces across the region shut down, some wealthy travelers in the UAE hired chauffeurs to drive them into Oman and Saudi Arabia. The trips involved hours in the car, including long waits at border crossings.

From there, they chartered private planes, spending upward of $200,000 to make it out, Ameerh Naran, the CEO of Vimana Private Jets, previously told Business Insider.

He said demand to leave the region had started to tick up on Friday, when the possibility of a conflict with Iran became more acute.

“There has been a clear emphasis on speed and certainty of departure, with many clients prioritizing the earliest viable routing rather than specific aircraft types or traditional preferences,” Naran said. “We have also seen increased demand for coordinated ground support to facilitate access to airports where airspace remains open.”




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Paramount ally RedBird says using Middle East money to help buy Warner Bros. could be a good idea

  • Last year, Paramount said it would use $24 billion in funding from Saudi Arabia, Abu Dhabi, and Qatar to help buy WBD.
  • Now that Paramount has won that deal, it won’t say whether that’s still the plan.
  • A key Paramount backer suggests that Gulf money would be a good thing for this deal.

We still don’t know if Paramount intends to use billions of dollars from Gulf states like Saudi Arabia to help it buy Warner Bros. Discovery.

But if Paramount does end up doing that, it wouldn’t be a bad thing, says a key Paramount backer.

That update comes via Gerry Cardinale, who heads up RedBird Capital Partners, the private equity company that helped finance Larry and David Ellison’s acquisition of Paramount last year and is doing the same with their WBD deal now.

In a podcast with Puck’s Matt Belloni published Wednesday night, Cardinale wouldn’t comment directly on Paramount’s previously disclosed plans to use $24 billion from sovereign wealth funds controlled by Saudi Arabia, Abu Dhabi, and Qatar to help buy WBD.

Instead, he reiterated Paramount’s current messaging on the deal’s financing: The $47 billion in equity Paramount will use to buy WBD will be “backstopped” by the Ellison family and RedBird — meaning they are ultimately on the hook to pay up. The rest of the $81 billion deal will be financed with debt.

Cardinale also acknowledged what Paramount has disclosed in its current disclosure documents: It intends to sell portions of that $47 billion commitment to other investors: “We haven’t syndicated anything at this time,” he said. “We do expect to syndicate with strategic, domestic, and foreign investors. But at the end of the day, that alchemy shouldn’t matter because it’ll be done in the right way.”

And when asked about concerns about Middle Eastern countries owning part of a media conglomerate that includes assets like CNN, Cardinale suggested that could be a plus.

“I think we want to be a global company,” he said. “You look at what’s going on right now geopolitically. What’s going on right now geopolitically out of the Middle East wouldn’t be, the positives of that would not be happening without some of those sovereigns that you’re referring to.”

He continued:

“The world is changing. We can stick our head in the sand and pretend it’s not, or we can embrace globalization and the derivative benefits both geopolitically and otherwise that come from that. Content generation coming out of Hollywood is one of America’s greatest exports.
I firmly embrace the global nature and orientation that we bring to this from a capital standpoint, from a footprint standpoint, etc. At the end of the day, I do understand some of the concerns that you’ve raised, but that will work itself out between signing and closing because at the end of the day, worst-case scenario, Ellison and RedBird are 100% of this thing.”

All of which suggests to me that Paramount still intends to use money from Gulf-based sovereign wealth funds to buy WBD.

What I don’t understand is why the company won’t say that out loud. Does that mean it’s still negotiating with potential investors? Or that it’s reticent to disclose outside investors, for whatever reason, until it has to? A Paramount rep declined to comment.




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FedEx says it’ll refund tariffs to customers if it gets money back from the Trump administration

  • FedEx says it will refund customers for tariff charges if its own efforts to get a refund succeed.
  • On Monday, FedEx sued the Trump administration in trade court seeking a refund.
  • An exact timeline or process for refunds remains unclear after last week’s Supreme Court ruling.

FedEx says it will give you a refund if you used its shipping service and paid President Donald Trump’s unconstitutional tariffs — that is, if the company itself gets a refund from the government.

Days after the US Supreme Court ruled against many of Trump’s tariffs, FedEx filed a lawsuit against the Trump administration seeking a refund of the tariffs it had paid on behalf of customers.

If that effort is successful, the company said, it plans to pass that money on to the businesses and people it charged for those duties.

“Our intent is straightforward: if refunds are issued to FedEx, we will issue refunds to the shippers and consumers who originally bore those charges,” FedEx said in a statement on its website.

Right now, there’s no timeline or process for handling refunds, FedEx said, adding that it’s waiting “on future guidance from the government and the court.”

Rival UPS, which had not revealed plans to seek tariff refunds as of Friday, did not immediately respond to a request for comment from Business Insider.

FedEx is one of many companies suing the Trump administration to recover some or all of the tariffs they paid.

Many US consumers have been hit directly by tariffs through international shipments carried by services like UPS and FedEx, Business Insider previously reported.

Some individual customers and businesses have had packages held up at customs for weeks, or tried to dispute tariff charges they say were incorrectly calculated, including at a 200% rate for Russian aluminum.

Do you have a story to share about tariffs? Contact this reporter at abitter@businessinsider.com or via encrypted messaging app Signal at 808-854-4501. Use a personal email address, a nonwork WiFi network, and a nonwork device; here’s our guide to sharing information securely.




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