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Amazon is down in an apparent outage affecting tens of thousands of shoppers

  • Amazon faced an outage affecting tens of thousands of shoppers globally on Thursday afternoon.
  • Downdetector reports surged complaints of Amazon issues, peaking at 20,000 by 3:49 p.m. ET.
  • Amazon’s outage involved checkout and pricing errors, unrelated to AWS issues from October 2025.

Amazon appears to be experiencing an outage, and tens of thousands of shoppers say they’re having trouble accessing Amazon’s services.

According to outage tracker Downdetector, reports of issues surged Thursday afternoon, reaching about 20,000 by 3:49 p.m. ET on March 5. Complaints first spiked around 2:30 p.m., when roughly 18,000 users reported problems. The number briefly dipped to around 16,000 before climbing again.

Users on Downdetector said the problems ranged from checkout and payment failures to incorrect or fluctuating prices appearing on product listings.

“We’re sorry that some customers may be experiencing issues while shopping,” Amazon said in a statement to Business Insider. “We appreciate customers’ patience as we work to resolve the issue.”

The outage does not appear to be related to Amazon Web Services. When AWS experienced an outage in October 2025, it knocked out a slew of other apps that rely on the cloud service, including Wordle, Slack, Snapchat, and Reddit.

That outage was attributed to a DNS error in Amazon’s Virginia data center.




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I visited Grocery Outlet. It was weird, but I saw why it’s a go-to supermarket for some shoppers.

One grocery chain is expanding using a business model that’s somewhere between Aldi and T.J. Maxx.

Supermarket chain Grocery Outlet promises low prices, and it has a novel approach: Like Aldi’s locations, Grocery Outlet stores tend to be smaller than traditional grocery stores and emphasize low prices.

But like T.J. Maxx, Grocery Outlet often sells products that other retailers or food manufacturers can’t move themselves.

During the height of the pandemic in 2020, for instance, Grocery Outlet bought 30,000 cases of 1-gallon containers of salsa that were meant for restaurants, former CEO Robert Sheedy said on an earnings call at the time.

“Grocery Outlet buyers are experts at purchasing that product opportunistically,” the chief marketing officer, Layla Kasha, said in a statement to Business Insider in September.

That means finding products “outside of the normal retail channel as a result of packaging changes, product overruns, and other varied inventory circumstances,” she said. “Our suppliers offer us great prices on that surplus inventory, and we pass those savings along to our customers.”

This approach allows Grocery Outlet to sell products for 40% to 70% less than comparable items at traditional retailers, according to the company’s latest annual report.

Grocery Outlet had 563 stores as of its third quarter, which ended on September 27. The chain said in November that it planned to end 2025 with 37 new store openings for the year.

The San Francisco-based company already has a significant presence in the Western US, but it’s expanding in Eastern states, including Delaware, Maryland, and Pennsylvania.

I wanted to experience shopping at Grocery Outlet for myself, so I visited one of the chain’s relatively new stores in September. Here’s what I found.

Do you have a story idea to share about Grocery Outlet or another retailer? Contact this reporter at abitter@businessinsider.com.

I visited one of Grocery Outlet’s newer stores in Maryland.

This grocery outlet wasn’t too busy on a Wednesday afternoon.

Alex Bitter/BI

Located in a shopping mall in Beltsville, Maryland, this store opened in July 2024.

Grocery Outlet’s emphasis on deals was clear from the moment I walked in.


A sandwich-board sign outside a Grocery Outlet store shows featured sale items, such as cheese balls and ribeye steaks.

This sign highlighted a major clearance on spring and summer items.

Alex Bitter/BI

This sign outside the main entrance highlighted some of Grocery Outlet’s deals, including salted caramel cookies, cheese balls, and ribeye steaks.

Grocery Outlet also sells fresh produce and meat.


A sign inside the entrance of Grocery Outlet says

I saw this sign as I walked into the Grocery Outlet location.

Alex Bitter/BI

Though Grocery Outlet says it’s “opportunistic” with its buying, the chain’s stores stock many of the same types of products that you’ll find at traditional grocery stores, such as produce. This sign reminded me of that as I walked in.

This Grocery Outlet store was similar in size to an Aldi or other small-format supermarket.


A view of a Grocery Outlet store in Maryland.

The front of Grocery Outlet included baked goods, plants, and other items.

Alex Bitter/BI

Grocery Outlet stores generally take up between 15,000 and 20,00 square feet, according to the company’s latest annual filing. Aldi stores, by comparison, are generally about 22,000 square feet.

Both grocery chains are much smaller than the format used by traditional supermarkets, which can take up twice as much space at about 40,000 square feet.

Grocery Outlet sells more than food.


A selection of indoor tropical plants sit at Grocery Outlet

The tropical potted plants were $15.99 each.

Alex Bitter/BI

As I walked through the front of the store, I found ceramic pots, gardening tools, and this selection of potted plants.

I found name-brand groceries …


Cases of La Croix sparkling water sit on a shelf at a Grocery Outlet store.

There were three flavors of La Croix seltzer.

Alex Bitter/BI

Grocery Outlet often touts that many of its products are name brands. That was true with these boxes of canned La Croix seltzer.

… as well as items I’d never heard of before.


Bottles of Good Sport beverages sit on a shelf at Grocery Outlet.

Bottles of Good Sport were $0.99 each at Grocery Outlet.

Alex Bitter/BI

I’ve written about and followed many food and beverage brands over the years, but I wasn’t familiar with Good Sport, a dairy-based sports drink.

Grocery Outlet also has its own brands.


A bag of White Corn Tortilla chips carries the SimplyGo name.

These bags of tortilla chips were being sold under the SimplyGo brand.

Alex Bitter/BI

Grocery Outlet makes some of its own products under the SimplyGo name, such as these tortilla chips.

The chain tries to stock store-branded goods and those from name brands “as evenly as possible,” Kasha told Business Insider.

Most of Grocery Outlet’s private-label items are “everyday grocery basics” such as butter, eggs, and paper towels, she said. “We source those traditionally to ensure our shoppers can find them each time they come to the store,” she said.

Many of the name-brand goods, meanwhile, are meant to create a “treasure hunt shopping experience,” Kasha said. Think about “a holiday-themed cereal, or a fun soda flavor that you’ve never heard of,” she said.

I saw products from some popular restaurant chains in the freezer aisle.


Hooters-branded Crab Cakes sit in the freezer section of a Grocery Outlet store.

I bought a box of these Hooters-branded crab cakes.

Alex Bitter/BI

These Hooters-branded crab cakes piqued my interest, given my reporting on the chain’s bankruptcy earlier this year.

I bought a box and tried them at home. They were unremarkable.

Some parts of Grocery Outlet looked like any other grocery store.


The produce section at Grocery Outlet, with slogans painted on the wall, including

Lemons, limes, and other fruit sit in the produce section of Grocery Outlet.

Alex Bitter/BI

In the back of the store, I found the produce section, which had many of the basic types of fruit and vegetables that other stores have, from eggplants to lemons.

The quality of the produce seemed decent.


Grapes, carrots, and other fresh produce sit in a cooler case at Grocery Outlet.

Grapes in a cooler at Grocery Outlet.

Alex Bitter/BI

I bought some red, seedless grapes and was happy with the quality.

Price tags that highlighted savings were everywhere.


A shelf tag at Grocery Outlet lists the price of red seedless grapes as $1.99 a pound -- and mentions that similar grapes sell

Every price tag at Grocery Outlet included a price for the item “elsewhere.”

Alex Bitter/BI

These grapes were $1.99 a pound at Grocery Outlet. The tag said that they’d cost $3.99 a pound “elsewhere,” which seems plausible to me, though I had no clue which other stores they were talking about.

There was a robust selection of Latin American groceries.


A selection of Mexican spices sit in packages on a shelf with the brand name

I bought some dried chiles at Grocery Outlet.

Alex Bitter/BI

Besides jars of salsa and tortillas, there was a range of spices often used in Mexican cooking. I picked up some dried chiles for my next homemade salsa rosa.

As I ventured deeper into the store, I saw more unusual products.


A package of Roma Old Bay-flavored sausages sit in a cooler case at Grocery Outlet

These Old Bay-flavored sausages intrigued me.

Alex Bitter/BI

I’d never seen sausages flavored with Old Bay, which I wanted to try but opted not to because I had a long drive home.

I saw products I didn’t know existed from popular brands like DiGiorno.


A DiGiorno breakfast croissant from the freezer section of Grocery Outlet.

I bought one of these breakfast croissants.

Alex Bitter/BI

This frozen personal DiGiorno “breakfast croissant” was $2.49, so I picked one up.

Many of the products I bought were fine, though not wonderful.


A DiGiorno croissant from Grocery Outlet sits on a cutting board after being heated up in an oven.

The breakfast croissant, after the prescribed 20 minutes in the oven.

Alex Bitter/BI

The breakfast croissant was good, though I probably won’t be rushing back for more.

Other products were surprisingly niche.


A bottle of Organic Hawaii Noni juice sits on the shelf at Grocery Outlet.

There was one last bottle of noni juice on the shelf at Grocery Outlet.

Alex Bitter/BI

I almost bought the last bottle of juice squeezed from noni, a fruit native to Southeast Asia and common in parts of the Pacific such as Hawaii.

Curious, I did a quick Google search and found that this same bottle was selling for more than $40 online, as the price tag said.

I started to get a sense of Grocery Outlet’s strategy the more I saw.


Oreo Truffles mix sits next to cookie mix from Chrissy Teigen's Cravings brand on a shelf at Grocery Outlet

Oreo Truffles Mix sat next to a cookie mix from a Chrissy Teigen brand in the baking aisle.

Alex Bitter/BI

Many of the products that Grocery Outlet sold at the location I visited were a little outside what you’d expect in a normal grocery store.

Oreo truffle mix? A breakfast croissant with cheese and ham? It felt like I had asked the beta version of an AI model to generate pictures of normal groceries.

Many of the prices were much lower than those in other stores in the area.


Cans of California Healthy Harvest diced tomatoes sit on a shelf at Grocery Outlet.

These cans of diced tomatoes were in the center of the store.

Alex Bitter/BI

These cans of diced tomatoes were from a brand I’ve never heard of — California Healthy Harvest. At $0.50 each, I bought two, since I hadn’t seen canned tomatoes so cheap elsewhere in the DC area where I live.

For the really value-focused shoppers, there was this “last chance” shelf in the back of the store.


The

There was a limited selection of products in the “last chance” section at Grocery Outlet.

Alex Bitter/BI

Given Grocery Outlet’s model, I was curious to see what kinds of groceries ended up in the clearance section.

The answer: huge tins of soda crackers for $1.17 each and 6-pound cans of salsa verde for $2.57 each.

As I headed for the checkout, I saw more merchandise that wasn’t food.


An orange Reese's-branded throw blanket sit on the shelf at Grocery Outlet.

This Reese’s-branded blanket was $7.99.

Alex Bitter/BI

There was a selection of candy-themed blankets, such as this orange Reese’s throw.

I also found an homage to the founder of Grocery Outlet.


A painted depiction of Grocery Outlet founder Jim Read on the wall of a Grocery Outlet store.

A depiction of Grocery Outlet’s founder, Jim Read, was painted in one corner of the store.

Alex Bitter/BI

Jim Read started what would become Grocery Outlet in 1946 by selling surplus military supplies, according to the company.

Like any supermarket, there was candy near the register, tempting me as I waited.


Bags of individually-packaged Peeps sit in a display at Grocery Outlet for $1.49 each.

Marshmallow Peeps were on steep discount nearly five months after Easter.

Alex Bitter/BI

These packs of Peeps came individually wrapped to make them easier to hide in Easter eggs.

It’s a great idea, but given that I was shopping at Grocery Outlet in September, I could see why they were so heavily discounted.

Shopping at Grocery Outlet was one of the most novel experiences I’ve had at a store.


Just inside the entrance to a Grocery Outlet store in Maryland.

I took one last look back at the Grocery Outlet as I walked out.

Alex Bitter/BI

The product selection was eclectic, and that’s no accident. Grocery Outlet’s “treasure hunt” strategy encourages customers to stop by regularly to see what’s new.

That could make it a hard place to shop if you tend to buy the same groceries every week or have dietary requirements.

On the other hand, many shoppers are looking to save money after years of inflation.

There are also signs that buying food from big, recognizable brands is no longer as important for shoppers as it once was, as evidenced by Aldi’s success with its store brands and Kraft Heinz’s decision to split into two companies.

Grocery Outlet reported comparable sales of just over 1% in the third quarter, the most recent reporting period. CEO Jason Potter said on an earnings call in November that he was “dissatisfied with” that result but hoped that sales would pick up in 2026.

I’ll probably be back, especially if Grocery Outlet opens more stores in my area.


A man taking a selfie and smiling outside a Grocery Outlet supermarket.

This grocery outlet was about 40 minutes from Washington, DC, proper.

Alex Bitter/BI

Grocery Outlet continues to open new stores, including another location in Pennsylvania in August.

If the chain continues to expand — especially on the East Coast — I bet I’ll be back at some point.




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Costco is firing on all cylinders — and shoppers are loving it

  • Costco reported first-quarter net sales of nearly $66 billion, up 8.2% from last year.
  • In the US, comparable sales grew 5.9% with increases in both traffic and ticket size.
  • CEO Ron Vachris said the company’s expansion is both faster and more productive than just two years ago.

Costco just keeps cruising.

The wholesale club delivered net sales of $65.98 billion for the quarter, up 8.2% from $60.99 billion for the same period last year.

US stores saw strong comparable sales growth of 5.9%, propelled by a 2.6% increase in traffic and a 3.2% increase in transaction size.

CFO Gary Millerchip also said the holiday season has been a record-setting one for its US warehouses.

The food court sold 358,000 whole pizzas for Halloween, and more than 4.5 million pies in the three days leading up to Thanksgiving.

“That’s over 7,000 pies per warehouse over a three-day period,” he said.

Memberships also grew by more than 5%, ending the quarter with nearly 146 million cardholders. The company now operates 923 warehouses worldwide, including 633 in the US.

“The success of our new warehouse expansion has allowed us to consistently drive top-line revenue well in excess of our comparable sales and gain significant market share,” CEO Ron Vachris said.

The last fiscal year’s openings are generating annualized sales of more than $190 million per warehouse, compared with $150 million just two years ago, Vachris said.

Earlier in the month, Costco filed a lawsuit against the US government seeking a refund for all tariffs paid under President Donald Trump’s executive order.




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